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How to Add Additional Contacts or Followers for a case?

Jackie Gilmour
 
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If additional contacts or followers are needed for a case, the Stakeholder feature is available.

All Stakeholders will:

  • Receive email notifications of updates to the case
  • Can update the case by replying to the case notification emails

Stakeholders can be added:

  • Manually, as detailed in KM000010984
  • Automatically, by adding a new email address to an existing case email reply to support. This new email address will then be automatically added to the Stakeholder list

     
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