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ai chatbot

RaveNet

With popularity of ai chatbots, there's a base expectation from customers for the service desk to also include one to help open requests and redirect to KBA articles.
- 7 months ago
- OpenText ZENworks Service Desk
- ZENworks Service Desk Ideas
Chat Bot Intent Cards

Vijayvignesh Haridass

Hi, We had configured Chatbot via MS teams, the available capabilities are very limited, We are looking for below listed enhancements. Intent Configuration: Report Type to Workflow All the intent are configured as report type, which contains…
- over 2 years ago
- OpenText Project and Portfolio Management
- Project and Portfolio Management Ideas
What is Virtual Assistant?

Caroline Oest

Virtual assistant, aka chatbot, is a cognitive computing system that acts like a human operator in engaging, guiding, and providing users with contextually relevant information. It is based upon the natural language question answering technique that allows…
- over 2 years ago
- OpenText Knowledge Discovery (IDOL)
- Knowledge Discovery Tips
Chatbots in Fortify Digital Learning, is it Hype?

EH

Hi, all you Fortify Digital Learning Champions I should have done this sooner, but I wanted to ask you a question. Is having a Chatbot or bots embedded in Fortify Digital Learning worth it? A Chatbot can offer answers to questions (24/7) that might…
- over 2 years ago
- Fortify Education After Hours
- Fortify After Hours Discussions
Fortify on Demand (FoD) SAST – an Introduction for Developers

EH

As a developer that uses FoD, in this course, you will get an introduction on how to perform SAST scans from the web interface and supported IDEs, how to interpret scan results, how to use FoD to help you determine which issues need addressing, how to…
- over 2 years ago
- Fortify Education After Hours
- Fortify After Hours Discussions
Invoke ChatBot within PPM

Urva

The Chatbot feature today is invoked as a separate app in teams, having ability to invoke this as an app within PPM in form of a chat icon. This way folks do not need to leave the application to talk to the chatbot. Such kind of setup in available in…
- over 3 years ago
- OpenText Project and Portfolio Management
- Project and Portfolio Management Ideas
SMAX - Teams Virtual Agent Integration Using Power Virtual Agents and Power Automate

Erdinç Erdal

SMAX Teams Chatbot Integration Using Power Virtual Agents and Power Automate Hi Everyone As you know collaboration tools integrations with service management solutions become very important after the COVID situation and a lot of our customers asking…
- over 3 years ago
- OpenText Service Management Automation X
- Service Management Automation X Learn
Silk Performer and chatbot testing

kjnz

Hi, Currently using SPv195 Is it possible to use Silk Performer to performance test chatbots? would be keen to hear from anyone who has done so.. thanks kannan
- over 4 years ago
- OpenText Silk Performer
- Silk Performer Discussions
Problem extracting RASA VM for Chatbot

kflour0113

When trying to use the Chatbot_V1 add-on for PPM, I am receiving data errors when trying to extract the RASA_VM)image that is embedded in the application on the Marketplace. I have tried to unzip the application several times without any success.
- over 4 years ago
- OpenText Project and Portfolio Management
- Project and Portfolio Management Discussions
What’s inside the AI phenomenon chatbot?

JoeLeung

Many of us have used chatbots like Siri or Alexa. For some of us, they are an integral part of our lives. From getting us the latest stock quotes to finding pizzerias with the best deep dish offers, they have become our 24x7x365 trusted assistants, who…
- over 5 years ago
- Data Analytics
- Unstructured Data Analytics Blog
SMAX 2019.05, your cloud-native ESM solution, is here!

VesnaS

On June 7th, Micro Focus released SMAX 2019.05. If you are a SMAX customer or if you are following news about Micro Focus’ machine-learning based solution for ESM, ITSM and ITAM , then you know we bring new versions punctually every quarter. This 2019…
- over 5 years ago
- IT Operations Cloud
- IT Operations Cloud Blog
Artificial Intelligence enables bank to scale their employees by 125X

JoeLeung

TymeBank, a 120 employee bank in South Africa, puts AI powered chatbot to work in competing against much bigger financial institutions that have 15,000 employees or more. “Deploying these technologies for us is not a luxury. It is a critical part of the…
- over 5 years ago
- Data Analytics
- Unstructured Data Analytics Blog
Operations Orchestration. The perfect orchestrator.

sibels

Orchestration everything One of the most popular Micro Focus products, OO is an enterprise-scale IT process automation solution. OO coordinates automated tasks across teams, tools, technologies, and environments. It breaks down silos, integrates with…
- over 6 years ago
- IT Operations Cloud
- IT Operations Cloud Blog
Accelerating Operations with report access via ChatOps in Operations Bridge suite 2017.08

Sultan Raja

The Operations Bridge suite 2017.08 release brings new capabilities-as well as numerous updates. Read our blog on not to miss important highlights summarized very nicely. Let us have a look at how this suite brings Enterprise bot for its capabilities…
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- over 7 years ago
- IT Operations Cloud
- IT Operations Cloud Blog