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Webinar series: Reimagine work with OpenText Aviator

Michael O'Rourke

Discover how your organization can bring humans and artificial intelligence together to reimagine work. Check out the OpenText webinar series to explore the capabilities of OpenText Aviator , a powerful AI platform designed to revolutionize the way you…
- 4 days ago
- DevOps Cloud
- DevOps Cloud Blog
Not able to populate data for custom attributes when we relate Request ticket to Incident Tickets or with other modules under More option.

Jatin Mehra

Dear Experts , As one of our customer requirement , we need to auto populate data for custom attributes from Request Tickets when we relate to other modules (ex:- incident, request, problem or change) by click under more option. It is populating data…
- Answered
- 4 months ago
- OpenText Service Management Automation X
- Service Management Automation X Discussions
Capture Total Pending Time in Tickets

Jatin Mehra

Hi Experts , We need to capture Total Pending Time/Hold Time in Tickets. Let's say , If ticket status is changed from WIP to Pending Customer at 12:30 PM . Than , we change that ticket status Pending customer to WIP at 12:50 PM.After sometime, we…
- Answered
- 6 months ago
- OpenText Service Management Automation X
- Service Management Automation X Discussions
Reset SLA counter /calculation for tickets in SMAX 23.4

Jatin Mehra

Dear Experts, As per our customer, they are asking whenever any priority got switched to another Priority in tickets (asumme earlier it was P4 ... then after some time they changed the priority to P2 ) than the SLA of that ticket is updated with the…
- 6 months ago
- OpenText Service Management Automation X
- Service Management Automation X Discussions
Fields types and attributes and functions

Sezim Erkinbekova

Hi! I have a question about fields types and their attributes and functions. For example, how can I write an expression that checks the number of characters entered in integer type fields and how, depending on the condition (number of characters)…
- 6 months ago
- OpenText Service Management Automation X
- Service Management Automation X Discussions
Dashboard/Report Customization in Service Manager 9.64 through In-Built Report Capability

Jatin Mehra

Dear Experts , Please check and suggest if below concern can be achieve in SM In-Built Report Capability. We have incidents generated from OBM and NNMi flowing to SM. Each incident has Affected CI associated to it. The difference of "Outage End…
- 8 months ago
- OpenText Service Manager
- Service Manager Discussions
Service Management World meets IT Operations Aviator

WesHeapsPMM

If there’s one thing IT service and support management teams know—it’s constant change. Today, service management teams are tasked with improving the customer experience, managing knowledge better, increasing employee engagement, staffing on a budget…
- over 1 year ago
- IT Operations Cloud
- IT Operations Cloud Blog
Video: Modern ITSM Delivers Happy Users, Efficient IT, and Better Outcomes

Caroline Oest

Our ITSM solution improves your agility so you can create superior user experiences without runaway risks and costs getting in the way. Pivot quickly with no-code apps and out-of-the-box ITIL-certified processes. Speed up response times with built-in…
- over 1 year ago
- OpenText Service Management Automation X
- Service Management Automation X Learn
Join us at OpenText World 2023, October 11-12

VesnaS

Guess who's back in the wild world of Las Vegas for your all-time favorite user conference? ITOM is proudly jumping into action at OpenText World 2023 ! We will be at the Venetian Resort from October 11-12, 2023. OpenText World is the ultimate conference…
- over 1 year ago
- IT Operations Cloud
- IT Operations Cloud Blog
Installing Service Manager 9.70 and migrating old data of Service manager 9.60

Kunal Patankar

I was doing fresh installation of Service Manager 9.70 on Windows 2019 system. I have followed all the instruction in the documentation replicating old database environemnt and I have completed installing server, client and web-tier. But, after that…
- over 1 year ago
- OpenText Service Manager
- Service Manager Discussions
Video: Modern ITSM Delivers Happy Users, Efficient IT, and Better Outcomes

Raquel Winkler

What’s ITSM got to do with amazing employee experiences? A lot. For starters, your users expect to have the services they need (consumer style), when they need them. See what it takes to modernize the IT service experience.
- over 1 year ago
- OpenText Service Manager
- Service Manager Tips
What’s New in SMAX 2023.05?

michael_pott

I am pleased to announce the availability of OpenText SMAX 2023.05, our advanced IT Service Management (ITSM) platform. This SMAX release enhances service management productivity and user experience, extends your integration capabilities, and expands…
- over 1 year ago
- IT Operations Cloud
- IT Operations Cloud Blog
Résultats de l'étude ITSM 2023 (in French)

Caroline Oest

Résultats de l'étude ITSM 2023 Découvrez les informations clé de cette étude menée par CIO LMI début 2023 ! La productivité au service de l’amélioration de l’expérience utilisateur. !
- over 1 year ago
- OpenText Service Manager
- Service Manager Tips
Vortrag auf dem BMPK23: Mit Vollgas zum Enterprise Service Management, 22. - 26. Mai

Caroline Oest

Vortrag auf dem BMPK23: Mit Vollgas zum Enterprise Service Management Schauen Sie sich den Referenzvortrag von Dominik Schopp, IT Service Manager & Product Owner Enterprise Service Management bei der SICK AG, an. Er zeigt am 25. Mai um 17:00 Uhr, wie…
- over 1 year ago
- OpenText Service Manager
- Service Manager Tips
Une CMDB, un projet de migration cloud… Tentons de trouver des synergies!

Sandrine Avenier

Je suis ravie aujourd'hui de recueillir le témoignage d'un expert du secteur. Boris Dayanga, Senior Manager – Expert ITSM Timspirit, nous fait le plaisir de partager avec nous son expertise et ses réflexions sur la CMDB et le Cloud. Bonjour Boris…
- over 1 year ago
- IT Operations Cloud
- IT Operations Cloud Blog
What I Learned About ITSM at PINK 2023

WesHeapsPMM

I recently attended the Pink Elephant conference in Las Vegas, Nevada. Now in its 26th year, this annual event is globally recognized as the world's premier IT Service Management (ITSM) conference. Our booth drew quite a crowd. The main attraction, of…
- over 1 year ago
- IT Operations Cloud
- IT Operations Cloud Blog
SMAX certified on ITIL4

Jacques_Conand

Micro Focus announced that SMAX , our ITSM solution, just received its first ITIL4 certification, and I wanted to take this opportunity to share a bit of information related to this news. SMAX has been certified on ITIL v3 for many years as can be seen…
- over 2 years ago
- IT Operations Cloud
- IT Operations Cloud Blog
Webinar with Eveline Oehrlich about Connected Service Experience

VesnaS

The pandemic has not only changed how people work, but has also exposed three key inefficiencies in organizations. First: A recent study showed that one critical weakness is a lack of connectivity between existing IT systems, applications, and data…
- over 2 years ago
- IT Operations Cloud
- IT Operations Cloud Blog
Five Reasons for a Closer Look at the SMAX 2022.05 Release

michael_pott

The latest release of SMAX is here! Sporting enhancements for productivity, user experience, customization, and integration, our IT service management solution is now more powerful from every angle. Here are five good reasons to take a closer look:…
- over 2 years ago
- IT Operations Cloud
- IT Operations Cloud Blog
Peek Inside Universe: ESM Track

michael_pott

Universe 2022 is just around the corner! It takes place on 22–23 March for the EMEA and Americas regions and on 05–07 April for the APJ region. Join us for this virtual event . There’s no need to leave your home or office and no charge to attend. The…
- over 2 years ago
- IT Operations Cloud
- IT Operations Cloud Blog
Pourquoi basculer en SaaS ? (in French)

Billal Medroub

Janvier 2022, on est en pleine cinquième vague appelée communément omicron : Retour du télétravail obligatoire, renforcement du protocole sanitaire pour les enfants à l’école, fermeture de certains établissements… Bref, on a basculé depuis maintenant…
- over 2 years ago
- IT Operations Cloud
- IT Operations Cloud Blog
At Your Service, with SMAX SaaS

VesnaS

While most companies focus on digital transformation and need to deliver services for their customers and employees faster, they all still need to maintain stability and security. Running the business must remain smooth. Micro Focus SaaS meets that need…
- over 3 years ago
- IT Operations Cloud
- IT Operations Cloud Blog
SMAX delivers automated IT asset management at NLMK

Ops_Guest

If you can’t see your assets, you can’t manage them. This was the challenge faced by NLMK , a leading international manufacturer of high-quality steel products. Though they needed to monitor a large fleet of workstations, NMLK’s outdated existing solution…
- over 3 years ago
- IT Operations Cloud
- IT Operations Cloud Blog
WEBINAR: Are ITSM and Enterprise Service Management one and the same?

Claudia_Currie

Join Our Webinar June 18, 2020 | 8:00 a.m. PDT Services, applications, and processes are more connected than ever through digital transformation . IT teams have mastered the delivery and management of services and now other enterprise functions (such…
- over 4 years ago
- IT Operations Cloud
- IT Operations Cloud Blog
Enter SMAX App Challenge! No code, no stress, all fun!

VesnaS

With shelter in place restrictions due to Covid-19 still in most parts of the globe, you probably do not have much choice where you are going to be next week, but you have some choices about what you can do. If you are SMAX customer and have not had…
- over 4 years ago
- IT Operations Cloud
- IT Operations Cloud Blog

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The opinions expressed above are the personal opinions of the authors, not of OpenText. By using this site, you accept the Terms of Use. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.), Hewlett Packard Enterprise Company, or Micro Focus. As of January 31, 2023, the Material is now offered by OpenText, a separately owned and operated company. Any reference to the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks is historical in nature and the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks are the property of their respective owners.