Browse By Tags

SSPR Helpdesk search filter using Macros

Gustavo Navarro ortega

Hello Team, It would be great if Macros functions can be implemented on SSPR Helpdesk Search filter. This can potentially increase the way people are searched. Nowadays, this is not possible.
- over 1 year ago
- OpenText NetIQ Self Service Password Reset
- Self Service Password Reset Ideas
Modernize the Helpdesk module change password interface

Tor Harald Lothe

The normal Change password interface for end users is very polished, however there are weaknesses in the change password function within the Helpdesk module. 1. The password complexity rules that applies to the selected user are not listed before manually…
- over 1 year ago
- OpenText NetIQ Self Service Password Reset
- Self Service Password Reset Ideas
Option to customize and localize the text displayed on the "Help Desk Actor Actions" buttons

jlrodriguez

When you create a new Help Desk Actor Action, it asks for a descriptive name for the action. This is the text that is then displayed on the button. It doesn't allow special characters or spaces, neither has the option to localize it. For instance…
- over 1 year ago
- OpenText NetIQ Self Service Password Reset
- Self Service Password Reset Ideas
Configure x nr of characters before doing a search

joakim_ganse

In the Helpdesk module or in the user seach the search is started directly when 1 character is typed. Having a big directory this can take a lot of time and even time out if someone is not typing fast enough. It would be helpful if there was a configuration…
- over 2 years ago
- OpenText NetIQ Self Service Password Reset
- Self Service Password Reset Ideas
ZSD v8.3.1 with Token Authentication

ppedron

Don’t get stuck behind Token Authentication - if you are being required to using token-based authentication, make those changes before you are forced to. ZENworks Service Desk has token-based authentication for your email system authentication, both…
- over 2 years ago
- Portfolio
- Portfolio Blog
Allow Help Desk account display to be configurable

cerkowniak

Current account are displayed in the Tile view by default. It would be great if this was configurable so that the List view could be set as the default.
- over 2 years ago
- OpenText NetIQ Self Service Password Reset
- Self Service Password Reset Ideas
Showing the user's photo in the HelpDesk Module in full size

mjg2xw

The Helpdesk module have possibility to show the photo of the searched user, but it's showing in lower resolution A configuration option to show it in full size or the photo is showing in full size on click
- over 2 years ago
- OpenText NetIQ Self Service Password Reset
- Self Service Password Reset Ideas
Seperate password policy for random password generation in Helpdesk module

Opal Mizrahi

Right now, the random password generated by the module adheres to the defined password policy that constrains the user, however this often causes very long and convoluted passwords, with the password policy being up to 20 characters and allowing special…
- over 2 years ago
- OpenText NetIQ Self Service Password Reset
- Self Service Password Reset Ideas
Set list view for all users in heskdesk module

Adrian Boog

My customer has a requirement to be able to change the default view in the helpdesk module from tabbed to list view without requiring each user to change this themselves. Regards, Aj
- over 3 years ago
- OpenText NetIQ Self Service Password Reset
- Self Service Password Reset Ideas
Give Help Desk Administrators the option to choose between SMS and email for password send.

RynoBoshoff

The "New Password Send Method" option under Modules ⇨ Public ⇨ Forgotten Password ⇨ Profiles ⇨ (profile) ⇨ Definition, does not allow the option to choose between SMS and email. It is either SMS, or email. This means that when a help desk administrator…
- over 3 years ago
- OpenText NetIQ Self Service Password Reset
- Self Service Password Reset Ideas
Help Desk Module: Default View Preference

Red_Baron

The help desk module in SSPR used to return only a list view when searching for users. There is now a tile view that offers a picture, but much less information. Our service desk is requesting that we make the list view default, but we found no area to…
- over 3 years ago
- OpenText NetIQ Self Service Password Reset
- Self Service Password Reset Ideas
Help Desk Module: Support for Passphrases in Suggested Passwords

Red_Baron

Our service desk complains that the existing suggested passwords are difficult to relay to end-users over the phone. A passphrase or some other type of easy formula that still meets complexity requirements would be helpful.
- over 3 years ago
- OpenText NetIQ Self Service Password Reset
- Self Service Password Reset Ideas
SMAX 2019.05, your cloud-native ESM solution, is here!

VesnaS

On June 7th, Micro Focus released SMAX 2019.05. If you are a SMAX customer or if you are following news about Micro Focus’ machine-learning based solution for ESM, ITSM and ITAM , then you know we bring new versions punctually every quarter. This 2019…
- over 5 years ago
- IT Operations Cloud
- IT Operations Cloud Blog
Automating Service Management for the Digital Age – Join the EMA Webinar on April 17

michael_pott

What’s really going on with service management? How is it changing and what’s blocking Its progress? How can technologies and capabilities like automation, self-service, social IT, machine learning and analytics empower and transform IT Service Management…
- over 6 years ago
- IT Operations Cloud
- IT Operations Cloud Blog
Is Your IT Service Desk Falling Behind in the Digital Transformation Race?

Caroline Oest

Is Your IT Service Desk Falling Behind in the Digital Transformation Race? – ZENworks Service Desk 7.5 Coming Soon! Right now, businesses across the board are pushing forward with digital transformation in an effort to modernize their infrastructure and…
- over 1 year ago
- OpenText ZENworks Suite
- ZENworks Tips
ITSM goes to Monaco – sessions you won’t want to miss at Micro Focus Universe 2018

michael_pott

Micro Focus Universe 2018 is the first Micro Focus customer forum that we are hosting as a combined company. It will take place at the Grimaldi congress center in Monaco, March 13-15. When you attend the event, I encourage you to join the ITOM Customer…
- over 6 years ago
- IT Operations Cloud
- IT Operations Cloud Blog
How to Help your Help Desk for Better IT Service Delivery

MigrationDeletedUser

Today’s “always on, always available” business culture has unintended consequences for your IT team. IT services are expected to be instantly available at all times—and the first line that normally gets hit with complaints and ire is your IT Help Desk…
- over 7 years ago
- Cybersecurity
- Cybersecurity Blog
Micro Focus IT Service Management Automation Suite 2017.01 is available now!

michael_pott

Micro Focus ITSM Automation Suite provides software and licenses required to build your ITSM solution, ranging from a Big Data service desk to covering comprehensive use cases like Service Asset and Configuration Management (SACM). As a suite, it brings…
- over 7 years ago
- IT Operations Cloud
- IT Operations Cloud Blog
The other side of BYOD | IT Service Management

MigrationDeletedUser

Analysts estimate that by 2020, 85% of organizations shall have some sort of BYOD program. There are several arguments how embracing BYOD in an organization benefits both end users and IT in several ways starting from lowering costs to better end user…
- over 3 years ago
- OpenText ZENworks Suite
- ZENworks Tips
SLA, OLA, UC and all that jazz

MigrationDeletedUser

You might have come across service guarantees every day, right from an e-commerce store promising same day delivery or your neighborhood pizza shop promising 30 minutes delivery to your cloud services provider guaranteeing 99% up time. The intent with…
- over 3 years ago
- OpenText ZENworks Suite
- ZENworks Tips
Novell Service Desk: Password Self Service

MigrationDeletedUser

Passwords are everywhere, every device or application or webpage you access requires a password. In order to improve security, organizations are implementing strong password policies and are asking their employees to frequently change their passwords…
- over 3 years ago
- OpenText ZENworks Suite
- ZENworks Tips
What's New with Novell Service Desk 7.1

MigrationDeletedUser

I am pleased to announce Novell Service Desk 7.1 is now available for download. The focus of this release is to improve the customer experience by simplifying the Customer & User portals; providing new user interface to import assets from ZENworks and…
- over 3 years ago
- OpenText ZENworks Suite
- ZENworks Tips
You asked and we delivered: Novell Service Desk Mobile apps - iOS & Android

Caroline Oest

No matter whether you are at your desk or at a remote location, you can now manage and support your customer requests using your favorite mobile device. We are pleased to announce Novell Service Desk mobile apps for iOS & Android are now available for…
- over 1 year ago
- OpenText ZENworks Suite
- ZENworks Tips
Novell Service Desk: Best practices & System planning

MigrationDeletedUser

Novell Service Desk doesn’t just improve your service management; it improves your life. Learn how Novell Service Desk can make life at the service desk easier while providing benefits to your organization. The below documents guide you in setting up…
- over 3 years ago
- OpenText ZENworks Suite
- ZENworks Tips
Using Mashups for Help Desk / Support center?

MigrationDeletedUser

Looking for others who have used Mashups for Help Desks. This can be for straight forward adding tickets, to incidents, to Service Requests. We are getting ready to pilot it for Service Requests, but the owners of the "old Stuff" (Heat) would like to…
- over 13 years ago
- OpenText Solutions Business Manager
- Solutions Business Manager Discussions