• Check the feasibilty on the ucmdb

    Hi, We would like to understand if the requirement below can be accomplished in UCMDB, either through the REST API or by using built-in conditions. We have created a query to list all CI results. If the query returns zero results, we want UCMDB to…
  • OS description is not discovering for few VM devices?

    For few devices discovery is getting successful, but OS description is not getting discovered. Please help us with the suggestions.
  • Unable to register Data Flow Probe

    We successfully deployed OpenText CMDB (Centos7) and the Data Flow Probe (Centos7) within the same network. Both installations were completed without any issues, and we confirmed connectivity by successfully pinging both systems. However, the probe does…
  • Policy to showcase Failed SQL Statements

    Hello Experts, Need a help to know is it possible to create a policy for SQL statement which should generate alert on getting failed. If it is possible then please me how should I do ? Thank you in advance.
  • Not able to categorise the NNMi data in uCMDB

    We have integrated NNMi with uCMDB(push), when the CI's getting populated in the UCMDB, they are categorized under the node. Instead of respective CI Types Even we had checked couldn't able find the exact solution. Can someone have come across this issue…
  • Why Display Name wraps in UI

    Hello everyone, I'm wondering which is the rule under the wrapping of "Display Name" in UI? Is it possible to avoid that?
  • (UCMDB Support Tip) - Discovery issue IpServiceEndPoint missing

    Issue: In the event one is not able to discover endpoint Workaround: Issue resolved after updating the specific port in portnumbertoportname.xml file
  • (UCMDB Support Tip) - VirtualCenter Connection by VIM with error Check if system is out of resources

    Issue: VMware VirtualCenter Connection by VIM failing with errors such as "Check if system is out of resources and / or configure JVM parameters." This job runs as a remote process and looking in the remote processes job there are timeout errors and…
  • (UCMD Support Tip) - Issue with AVAYA telecom device Discovery by SNMP

    Issue: There is a known issue with AVAYA telecom devices not getting discovered in UCMDB. SNMPWALK is working fine for these devices from the probe server yet they are not getting discovered correctly with the Universal discovery, Host Connection by…
  • (UCMD Support Tip) - Why are LastUsedDate and UsageLastUsed Different?

    Question: Why are LastUsedDate and UsageLastUsed Different? In many cases by as much as two years. ei: [Node] : Name of the Software [Node] : LastUsedDate [Node] : UsageLastUsed SnagIt Mon Oct 17 11:38:41 CDT 2016 Mon Mar 30 00:00:00 CDT 2020…
  • (UCMDB Support Tip) - Local Client with CAC and Reverse proxy

    Question: Does the local client support CAC and Reverse Proxy? Answer: There is a known issue with this scenario which affects the use of the local client with CAC regardless of whether or not there is a reverse proxy. In version 10.30 an issue was found…
  • (UCMDB Support Tip) - OMi to UCMDB Population job fails with 'Merge operations fuse breached' error

    ISSUE: In the event OMi to UCMDB Population jobs fails with following error : 2020-03-26 11:39:34,258 ERROR [Process Results Thread-DS_oPSBRIDGE_INTEGRATION_Infra_Sync] - !!!FAILED!!![Operation #783563483 Name=DataInAddOrUpdateData] com.hp.ucmdb…
  • (UCMDB Support Tip) - SNMP discovery identifies firewall as unix ci type.

    Issue: Juniper firewall devices are being created as Unix CI class by Host Connection by SNMP job. Workaround: Check the sysobjectid and fix the entry in the snmp.gz file in the NormalizationRules\Enternal Resources package and add custom entries…
  • (UCMDB Support Tip) - Agents have many /root/.discagnt/aioptionrc files with random 4 characters

    ISSUE: Agents have many /root/.discagnt/aioptionrc files with random 4 character extensions. This happens on the servers which have a shared home dir on a nfs drive. This has caused Locked Scanner errors and scans failing. It is happening when…
  • (UCMDB Support Tip) - REST-API condition for Boolean values not working

    Topic: If using 10.33 version, and encounter the following rest API failing with a RC 400 "Bad Request" error from UCMDB server: { Nodes": [ "linkConditions" : [] }] relations":[] ]usually Response: The IP address…
  • (UCMDB Support Tip) - No agent on the remote machine

    Issue: In the event when discovering windows devices and get the following error: <<Progress message, severity: Warning>>WMI: No Agent on remote machine Workaround: Please be advise WMI uses DCOM as underlying protocol. WMI discoveries: TCP…
  • (UCMDB Support Tip) - CPUs discovered, but do not appear against the server

    Issue: In the event CPUs are discovered in Host Resources by Shell and appear in the XML results, but don't end up attached to the server. Workaround: This particular issue can be resolved by deleting a node that has the issue and running the…
  • (UCMDB Support Tip) - Out of Box UCMDB with Servicenow Enhanced Generic Adapter is not working

    Issue: In the event of trying to push the single record of windows device with File system, interface, ip address, disk device into Service Now, records are properly landed to service now staging table for windows, file system, interface, ip address…
  • (UCMDB Support Tip) - Excel Import Integration Job fails after 2019.02->2019.11 Upgrade

    Issue: Excel Import Integration Job fails after 2019.02->2019.11 Upgrade Workaround: In the Integration job section, when 2019.02 defined Import From Excel shows an error in 2019.11 (CP 2020.02) it is due to “old” job in the Remote JVM Class Path…
  • (UCMDB Support Tip) - Oracle discovery issue

    Scenario: Workaround: On the following link, describes the error message encountered, it is suggested to refer to the section where it states to download the required libraries: https://docs.microfocus.com/itom/Universal_Discovery_Content_Pack…
  • (UCMDB Support Tip) - Enrichment Rule XML Import Failing with Error

    Scenario: In the event, one is trying to import Enrichment Rule XML file that were exported from OBM 2018.05 (UCMDB version 11.1.105) but it's failing with an error message. Workaround:
  • (UCMDB Support Tip) - Software need to be added to the zsai

    Scenario: In one is required to to discover "Oracle Enterprise Manager Agent (version 13.3.0.0.0)". Providing an anonymised scanfile. Software is in the folder "/u02/app/oracle/agent" of the scanfile. All are up-to-date with the zsai. Have checked…
  • (UCMDB Support Tip) - No trusted certificate found

    Scenario: In the event Workaround: On UCMDB server, list cert in the server_keystore of UCMDB \\hp\UCMDB\UCMDBServer\bin\jre\bin\keytool.exe - list -keystroke \\hp\UCMDB\UCMDBServer\conf\security\server.keystore Alternative option: Export…
  • (UCMDB SUPPORT TIP) - Range IPs by ICMP

    Scenario: Running the Range IPs by ICMP results in this error. The size of IPV6 range (10.0.0.x-255.255.255)is 16777216,exceeds the max range size 1000000, will skip it. Solution: This is controlled by a global setting maxPingIPv6CountPerRange…
  • (UCMDB SUPPORT TIP) - Keystore and Trustore password not working which was set during upgrade

    Scenario: Have upgraded ucmdb from 10.22 to ucmdb 2018.08 during upgrade have set server keystore and server trustore password as it was default one in 10.22 version. Ucmdb is working fine. Are in plan to renew existing SSL when tried to list the…