• Offering Audience Set to Service Desk, but Unable to Submit Requests on Behalf of Other Users

    The Service Desk team should have access to the offering on both the portal and Agent UI. However, they should also be able to submit requests on behalf of other users. Currently, if we set the audience to the Service Desk team, they are unable to raise…
  • Docker Image Download Empty "mainfest.json" File and Errors

    Hi, I'm in the process of upgrading the suite from version 2022.05 to 2022.11. I've downloaded the images according to the directions in the documentation using a separate download Linux machine. After the download completed, I tried to upload the…
  • ‘kubectl top node’ output for worker nodes “Unknown” in SMA-SM 2022.11

    Hi All, The output of "Kubectl top nodes" does not show metrics for all the worker nodes. I am facing this issue in SMA-SM. SMA-SM is down. This issue has been happening every 1-2 hours for the last 2 months. After performing a full CDF restart, the…
  • SMA Support Assistant Installation Problems and 502 Bad Gateway Error

    Hi everyone, I'm currently upgrading SMAX from version 2022.05 to 2022.11 in an embedded kubernetes environment and have encountered several issues with the SMA Support Assistant (SMA SA). Context: Following the OMT upgrade, and as part of the Suite…
  • Survey form to pop up or appear when user click Accept button from Service Portal

    Hi Community, Is it feasible in SMAX to set the survey to appear when the user clicks Accept button from the Service Portal? Currently, we know that the survey can be fill up from email notification / click from the top right for the survey form to…
  • itom-bo-login-deployment-5d7484bfc-lk5bx 1/2 CrashLoopBackOff itom-bo-login-deployment-5d7484bfc-pz9qv 1/2 CrashLoopBackOff showoing this and due to this suite-admin is showing 503 service unavalible

    itom-bo-login-deployment-5d7484bfc-lk5bx 1/2 CrashLoopBackOff itom-bo-login-deployment-5d7484bfc-pz9qv 1/2 CrashLoopBackOff showoing this and due to this suite-admin is showing 503 service temperilory unavalible. how can i resolve this..in smax…
  • how to reset password for admin https://<EXTERNAL_ACCESS_HOST>:5443

    how to reset password for admin https://<EXTERNAL_ACCESS_HOST>:5443
  • Cannot enable Native SACM on SMAX

    Hi Team, We are trying to enable Native SACM in our environment. All configurations on the CMS and SMAX side is complete. While trying to enable Native SACM for a tenant on SMAX we get an error message "Cannot save CMS password into vault". Has…
  • need to integrate obm with 2 smax tenants, is this doable and how?

    we have 2 tenants on SMAX and one OBM, on smax tenant is successfully integrated with OBM, but since OBM is not multi-tenant, during the second tenant integration with the same OBM an error occures as the screenshot. How to solve this issue ?
  • How is offering bundle suppose to work?

    Hi, I have a bundle offering with two children. Each child offering task plan contains individual approvals, and task plans. I have a 75% failure on the approval. Sometimes its child number 1 that skips it, and sometimes number 2 skips approval…
  • Only make one Update when adding related records

    Hey how can i stop this weird behavior? i need the entry only once and the whole count is wrong in my opinion. So if i want to set a field in the main ticket it gets updated as often as the count of attached tickets. How cna i fix this issue?
  • using restAPI to update role of a user but see error 403 "Action not allowed by the server"

    I'm following the instructions here to add tenant admin role to a user but I see error 403 "Action not allowed by the server" in the response. small note: Prior to this, I see error 500 "Cross Site Request Forgery (XSRF) Detected", but I followed…
  • How to use rest API to add tenant admin role to an user? or create a new tenant admin role user?

    I accidentally deleted the tenant admin role and cannot access agent interface. I'm trying to follow the steps here [ Re-assign Tenant Admin Role when Tenant admin lost Admin rights (microfocus.com) ] to add the role back to this user but unable to. …
  • Disable 'Public' section in SSP

    Hello, is it possible to disable or change the 'Public' Section in this Overview?
  • how to add Tenant Admin role to a user when there is no other existing admin

    I accidentally removed the Admin Tenant role from the admin user and can no longer access the agent interface. There is no other admin to log in and give this role back to the original admin. Tried adding new user from BO but that didn't work. Is…
  • OPB agent failing on login request to SMAX server

    Hello Experts, I'm attempting to set up OPB agent to SMAX connectivity for the first time, but I'm not sure whether it was successful because I'm receiving the error logs below. Could it be because I used an untrusted server certificate? Thanks…
  • Viewing articles in portal

    Hello Community I created an article and published it externally to be visible in the portal. i want to know what are the options for viewing articles without using the search bar. Is it possible to add the list of published articles : In the catalog…
  • Expression to test if a character is a digit or letter

    Hi, We are trying to build an expression, within an offer, to test if within a string the second character is a number or a letter (it's an HR ID, the following fields may be mandatory according to the result of this test). For user options : the…
  • The customer ID: 1 of this CMS Gateway: is already used, please connect to another UCMDB customer ID.

    We've built out a Dev and Staging Environment for uCMDB/SMAX for testing upgrades, and custom work before going to production. Currently these environments are both on 2022.11. I have CMS Gateway deployed as well to support Native-SACM. This environment…
  • Frequent Message in the Request Module (Outdated record) – Seeking Possible Reasons

    Hello, I've been encountering a recurring message while using the request module, and I'm eager to understand its underlying causes. Currently, only one person is allowed in a ticket at any given time, so that doesn't seem to be the source of the…
  • tagging the person in the discussions area

    Hello, When I write a comment in the discussions section I want to mention it by writing the name of a staff member. smax can automatically detect associated devices but does not automatically detect personnel information. For example, when using…
  • Possible to create other ticket types from offering?

    I have built a new record type. The tickets from that RT is supposed to be used as tickets outside IT. For example track customer complaints or issues in the production line. The tickets is triggered from an offering in the Service Portal by someone working…
  • What is the most suitable way to set daily recurring Email Notification at a selected time.

    Scenario: User wanted to have a reminder email to be received daily at 9:00 am GMT+8 regardless what time they raised the ticket.
  • Troubleshooting MF ITOM Marketplace Widgets

    https://www.microfocus.com/marketplace/itom/content/service-management-automation-custom-widgets https://docs.microfocus.com/doc/SMAX/2022.05/CreateCustomWidget I having issue running these Demo samples of the Widget System. When I run npm install…
  • Search devices using IP Address

    Hi Is it possible using the SMAX API to search for a number of device records using IP Addresses as the search criteria, similar to a 'IS IN' search. It is not possible via SMAX UI, but is there a way to expose the IP Address field in the API? Thanks…