• Is there a way to validate or limit dates and times in a DateTime user option within offering request form?

    We have a requirement for a DateTime user option in a service offering. This field will be used to ask the requestor to pick a date and time for a meeting, but that time must be within Monday to Friday, 9am-3pm Eastern time. We would like to either limit…
  • Is there a way to display custom entity attachment URLs in a service portal request offering form?

    The use case I'm looking at is: Attach files to records in a custom entity that we've built (this can be manually done by agents) In a service offering, the request form includes an entity_link user option to look up records from this custom entity…
  • Current update records in M2M

    Hello, is there a way where we can get newly added entries only in M2M relation? As in the below screenshot, I wanted to get IDs of AUSTRIA & BELGIUM (Delta entries) using Business Rules. I tried with both concat(entity.ImpactedLocations_c.Id…
  • Define field as read-only in after change

    Hi all, Situation: We want to make the scheduled start and end time of a normal change read only after the change has been approved for deployment so that users can't change the start or end time of their change anymore after it has been approved for…
  • Make field mandatory while allow adding comment from Service Portal

    Hi All, We are implementing a field "SLA breach reason". The condition is set field to mandatory in Studio > Support > after change, when the SLA is breached. We are facing an issue where the end users are unable to add a comment from the Service…
  • Apply a filter in a Many2Many field

    Could you explain me how to filter the list of a Many2Many field ? for instance in my entity record, I first select a Stock. In the Many2Many I can add devices to the record, but I would like to display only devices assigned to the selected stockroom…
  • Filter/Business rules on Many2Many - Is it possible?

    Hi, Is it possible to filter using Business Rule on a Many2Many field? We have a custom Many2Many relationship between 2 record types and we have 2 entity links from those record types to the Incident record type. The Many2Many is between Location…
  • Is there a way how to limit triggering of a rule?

    Hello, happy Monday, we have troubles with notifications, they are being sent 3 times. E.g.: We have a notification in After applying changes, the condition is linked to Service Desk Group name and also to Phase ID . The aim is to send the notification…
  • Making an outbound REST call - REST Business Rule

    Hi Experts, We're trying to make a simple REST POST to our partners application and don't know how to debug the whole thing. What we've already covered: OPB Agent Endpoint Certificates (OPB and Partner) We've also made a successful call to the partner…
  • Business rule Execute Rest to SMAX itself

    Hi, Is it possible to use the workflow business rule Execute Rest to make a request to SMAX's Rest API itself? I need to add a comment to the parent entity of a task when the task is completed. Since there is no rule to do this OOB, I thought of making…