Hi 

According to the documentation:

Would you please to set the mandatory checking when leaving the old phase?

Thanks

In order to transition to the next phase, when clicking on the transition button, the workflow simulator runs to validate the record is ready to be "received" in the new phase, that includes checking all validation rules.

If the business logic requires your field to be mandatory in the next phase only, add an "if" condition to not check the rule if the phase changes.

Best regards,

Brindusa

So the use case is that the fields are mandatory once the ticket reaches a specific phase.  If I use this condition, ${current_update.PhaseId.IsChange != true}, then the moment they try to move the ticket to the next phase, those fields are no longer mandatory.  I want the fields to be mandetory while the ticket is in this phase, but also prevent the ticket from moving to the next phase if those fields are not yet filled out.

It would also be ideal to have a solution where they could start to move the ticket to the next phase, see the mandetory field requirement, set the fields and save it all at the same time, in a single update.  Currently, with rules that prevent moving to the next phase until these fields are set, it forces the user to set and save those fields before they can start to transition the ticket.

Put the condition at the phase level. If the fields are mandatory in the next phase, add a similar condition in the next phase. Additionally you can "enhance" the condition to check for specific values for the OldPhase and the NewPhase.

Best regards,

Brindusa