Hello,

The Service Level target set for Tasks, linked to a Support Agreement will apply to all tasks.

Jamie,

If I'm understanding your question, a Target Set for Tasks can only be applied to Support Agreements. For Service Agreements, you can link target sets for Requests only:

"For Support agreements, you can link target sets for Requests, Incidents, Changes, Tasks, Problems, and the customized record types created in Studio. For Service agreements, you can link target sets for Requests only."

https://docs.microfocus.com/doc/SMAX/24.1/EditSLA#Service_Agreements

I tested this on a Service Request with a task plan and it worked. I guess it's just not very intuitive that you would be associating a target set to a Support Agreement that applies to the task plan of a Service Request, especially because there is an agreement type specifically for service requests. If you think of Tasks as their own entity type like changes or problems, it does make more sense.