• "A general server error has occurred" appears in Dashboards when switched to custom localization

    Hi, "A general server error has occurred" appears in Dashboards when switched to custom localization. We proceeded according to portal.microfocus.com/.../KM000014230 to fix it but it didn't help. Our SMAX is version 24.2. Does anybody know how to…
  • Language tag displayed in fields and pdf export

    Hello, With a new custum application for some fileds and the PDF export, the text is displayed with the language tags : how can we delete this caracters ? Regards. SMAX 23.4
  • Best Practice: Standing up a copy of SMAX on managed EKS in the same VPC.

    Greeting fellow SMAX Experts, My company has SMAX 2022.11 running on a managed EKS environment. We have three different VPCs, one for DEV, STG, and Production (PRD). We work primarily out of DEV where we figure things out, then promote to Staging where…
  • SM to SMAX case exchange Issue

    Hello, I am trying to create case exchange between SM and SMAX. Created an integration manager instance in SM with falcon credentials and have all required capability words. But we are getting "I/O error on GET request for "">10.52.93.195:14080/...…
  • SMAX and Connect-it integration

    Hi I have a problem when integrating SMAX 23.04 and Connect-it 9.91. Connect-it 9.91 provides sample scenarios on how to create requests and how to update them. The problem is with the one on updating (UpdateTicket2Smax). The example shows how to update…
  • Adding more fields of Offering record type to the service form

    currently, on the service form, 3 fields of Offering record type are available, which are offering's image, description and display label. Now that I added a new field to the offering type, how can I add this field (disclaimer) to the form, just like…
  • ADD COMMENT button disabled in email

    All buttons are disabled in email How do I enable them?
  • Clean registry script ends with garbage error

    Hello, we are trying to clean blobs registry in nfs (SMAX 2022.11) before upgrading to 2023.05. Unfortunaty script ends with an error becaise of too much images to delete. in the docs this is documented as know error. The fix is to download the…
  • Reset Password email link needs to change in 2021.11 version of SMAX

    We have SMAX 2021.11 version installed at customer premises. They were using it from the local networks which is in internal to DC. Recently they did netting and accessing SMAX over the internet. The difference here is.. The FQDN/external access of SMAX…
  • SMAX - Role - Add / Remove via request (relationship)

    Good Morning! Is there a way to create a relationship between a user and role so that I can add / remove individuals base upon rule sets? Thank You, Chris Lawrence
  • SMAX Dashboard

    Hi All, SMAX Dashboard\ Reporting tool , how easy is to configure or to extract without too much manual work involved ? Kind regards Ben
  • Connect-IT EWS issue with emails and attachments

    Hi all We've configured a Connect-IT EWS flow that fetches unread email and creates SMAX tickets, which works for the most part. There are some emails containing what appears to be empty attachments that causes issues though, where the CIT flow encounters…
  • Add attachment in Request via CIT

    I will try to add attachment in SMAX vai connect. I view the MAAS example but if i configure de connector. I will obtain the error in attachment "error.jpg". Please can you help me to configure this connectot ?
  • How to create view based on user logged in assignment groups

    Hi Team, I want to create single public view for incident module which will show Open tickets based on Logged in User's" assignment group. Currently in SMAX, We are telling users to create their own view by selecting assignment groups in filters manually…
  • What is the recommended way to mass update Data Domain for existing data?

    We are onboarding a new business unit in SMAX. We would like to use Data Domain feature to restrict data access (Record Category, Incident, Request, People, Groups, etc.) for the users from new business unit. It looks like the existing data has data domain…
  • RE: Microsoft Teams

    Hi, According to Micro Focus, Microsoft changed MS Teams APIs, therefore Chatops is no longer supporting MS Teams. Custom integration by yourself is possible but you need to develop your own custom adapter to call the MS Teams APIs based on your use case…
  • Script to convert field value to upper case value in SMAX

    In SMAX we have Form Name : serviceRequest Field Name : Name Can we create a script to convert this field value to upper case?