Hi SonMA

About the Universal Search feature, do you mean to search all the records including incidents, changes and problem?

ESS user will not consume license, so it has no access to them.

Thanks

Thank you, Wang.

I can see it now.

One more question about this feature, I see that the Universal Search just works when the ID of SD, IM, PM, or ChM has no Special characters.

So, when the ticket ID like SD2023-12345 this feature does not work (seems it does not allow the - character). have any way to configure that?

Thank so much.

We worked around the issue is changing SL UniSearch.createQuery() where it generates the key:

var key = str.replace(/[a-zA-Z\-]+/g,'');

But IT IS NOT recommended.

Thanks

We worked around the issue is changing SL UniSearch.createQuery() where it generates the key:

var key = str.replace(/[a-zA-Z\-]+/g,'');

But IT IS NOT recommended.

Thanks