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Attend My Gartner Session: What You Don't Know Can Hurt You

Travis Greene

Are you confident you know all the IT resources in your organization? Or are you overlooking critical assets that could create security vulnerabilities and increase your downtime risk? In today's fast-paced IT environment, agility is key, but you can…
- 20 days ago
- IT Operations Cloud
- IT Operations Cloud Blog
What's New in OpenText Service Management (SMAX)

sibels

OpenText Service Management (SMAX) uses built-in AI and analytics to deliver smart IT service management (ITSM), IT asset management (ITAM), and enterprise service management (ESM). Easy to deploy, configure, and update, OpenText Service Management enhances…
- 5 months ago
- IT Operations Cloud
- IT Operations Cloud Blog
Top 10 Reasons to Modernize Your IT Service Management with OpenText SMAX

Christina Wood

OpenText SMAX is a modern IT service management solution that leverages AI-powered support to optimize IT operations. It reduces the burden on IT by enabling users to make requests, get answers, and resolve issues quickly within a single self-service…
- over 1 year ago
- IT Operations Cloud
- IT Operations Cloud Blog
SMAX News

VesnaS

As enterprises strive towards becoming a digital business and as more and more internal and external services are indeed digital, enterprise service management (ESM) becomes a central role. ESM can manage, automate, and optimize demand and supply of all…
- over 4 years ago
- IT Operations Cloud
- IT Operations Cloud Blog
IDC Highlights Recommendations for Digital Transformation

MICHAEL PROCOPIO

IDC recently released a white paper, Enabling End-to-End Digital Transformation with Micro Focus . The paper recommends that businesses "evaluate and adopt an approach that coordinates four key pillars of Digital Transformation (DX) : Enterprise DevOps;…
- over 4 years ago
- IT Operations Cloud
- IT Operations Cloud Blog
Micro Focus is a Silver Sponsor of PINK20 in Las Vegas

VesnaS

Micro Focus is a silver sponsor of the 24 th annual international PINK20 conference , which will take place on February 16-19 at beautiful Bellagio in Las Vegas, Nevada. PINK 20 addresses tactical, strategic and operational aspects of IT Service Management…
- over 4 years ago
- IT Operations Cloud
- IT Operations Cloud Blog
Micro Focus Announces SMAX as a service

VesnaS

On Monday, November 11, Micro Focus announced that the most intelligent enterprise service management product, SMAX , will be available as a service (SaaS) in the United States and Canada this month. Read the full press release ! SMAX is the first application…
- over 5 years ago
- IT Operations Cloud
- IT Operations Cloud Blog
SMAX News

VesnaS

It’s October, the best month ever (after December) because we can find cool, crisp air on nature walks; visit the pumpkin patch; indulge on sweets and binge-watch our favourite TV shows while curled up in a blanket! This is also the time when we can anticipate…
- over 5 years ago
- IT Operations Cloud
- IT Operations Cloud Blog
Service Desk Designed for Experience – SMA 2019.02

VesnaS

Every product or a service that is used or consumed by someone creates a user experience. Someone designed these products, and the design—in the context of user behavior—creates that experience. When we think about everyday products and design, we often…
- over 5 years ago
- IT Operations Cloud
- IT Operations Cloud Blog
Don’t miss the next Universe and SMA Customer Forum in Vienna, Austria, 26-28 March

VesnaS

Where do you live? Unless you live in Vienna, you are missing out on the best city to live in (for the 9 th year running)! And if you don’t live in Vienna, it’s time you visit—whether it’s your first time, or if you’re simply a returning admirer. This…
- over 5 years ago
- IT Operations Cloud
- IT Operations Cloud Blog
New service management webinar: Empower Your Digital Transformation with Modernized Service Delivery

VesnaS

The Open Group IT4IT Reference Architecture is a standard reference architecture for managing the business of IT in a vendor-neutral and technology-agonistic manner. It uses a value chain approach to create a model of the functions that IT performs to…
- over 5 years ago
- IT Operations Cloud
- IT Operations Cloud Blog
Your personal invitation to ITOM Summit in Phoenix, AZ, Feb 5-7 2019

VesnaS

Welcome to 2019! As you work through your New Year's checklistt, remember to add: Register for ITOM Summit 2019! Consider this your personal invitation! ITOM Summit is our largest event in North America and this time it will be held in Phoenix, Arizona…
- over 6 years ago
- IT Operations Cloud
- IT Operations Cloud Blog
Micro Focus is a Silver Sponsor at FUSION18-St. Louis, MO

VesnaS

Micro Focus is sponsoring the conference FUSION18 , which will take place between September 30 and October 3, at Hyatt Regency St. Louis at the Arch, St. Louis, Missouri. FUSION18 : The Real Service Management Event is where IT experts, practitioners…
- over 6 years ago
- IT Operations Cloud
- IT Operations Cloud Blog
August – a hot month with hot news: SMA 2018.08 is available

VesnaS

Every quarter a new release If you are a Micro Focus customer or if you are following news about Micro Focus software, then you know that each August Micro Focus releases a new quarterly version of Service Management Automation (SMA) . For a couple…
- over 6 years ago
- IT Operations Cloud
- IT Operations Cloud Blog
The “Arrival” of the next gen of service desk automation tools

ScottKnox

Greetings everyone. Welcome to the first of a multi-part blog on the key considerations you need to keep in mind while planning the future of your Service Manager solution. If you remember from my previous blogs, I like to keep things interesting by linking…
- over 6 years ago
- IT Operations Cloud
- IT Operations Cloud Blog
31 questions from “What’s New in IT Service Management Automation Suite” webinar

VesnaS

On Tuesday, February 26, we held the webinar, What’s New in IT Service Management Automation Suite and almost 300 people attended it live! Thank you very much for your great participation. We ran out of time and were not able to answer all questions that…
- over 6 years ago
- IT Operations Cloud
- IT Operations Cloud Blog
Be My Valentine! Complimentary Insights from Customers’ Presentations from ITOM Summit

VesnaS

Last week we held our sixth ITOM Summit in Dallas, TX. More than 300 customers and partners attended more than 50 presentations. These included exciting keynotes, CABs (customer advisory board), and hands-on workshops (introduced at this event). There…
- over 6 years ago
- IT Operations Cloud
- IT Operations Cloud Blog
Announcing the new Service Management Automation X: Accelerate the speed of digital business

roy_ritthaler

As a part of my job, I have the unique opportunity to talk with our customers, partners, and service providers and attend many industry conferences all over the globe. I am also able to engage with analysts in person and remotely to get a feel for what…
- over 7 years ago
- IT Operations Cloud
- IT Operations Cloud Blog