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Attend My Gartner Session: What You Don't Know Can Hurt You

Travis Greene

Are you confident you know all the IT resources in your organization? Or are you overlooking critical assets that could create security vulnerabilities and increase your downtime risk? In today's fast-paced IT environment, agility is key, but you can…
- 20 days ago
- IT Operations Cloud
- IT Operations Cloud Blog
What's New in OpenText Service Management (SMAX)

sibels

OpenText Service Management (SMAX) uses built-in AI and analytics to deliver smart IT service management (ITSM), IT asset management (ITAM), and enterprise service management (ESM). Easy to deploy, configure, and update, OpenText Service Management enhances…
- 5 months ago
- IT Operations Cloud
- IT Operations Cloud Blog
What’s the role of humans when ITSM adopts disruptive technologies like GenAI?

Claudia_Currie

Regardless of your role in Service Management, the idea (and for some already, the reality) of adopting game-changing technologies like Generative AI can be truly exciting. Who wouldn’t want to reduce the load of common support requests that stop you…
- 9 months ago
- IT Operations Cloud
- IT Operations Cloud Blog
Join us at the Pink 2024 Conference - See new GenAI capabilities for ITSM

Travis Greene

OpenText is sponsoring the Pink 2024 Conference, March 3–6, 2024 in Las Vegas . The Pink Conference is a premier IT Service Management event, now in its 27 th year. It includes all things IT service management—Lean IT, Agile Scrum, DevOps, business relationship…
- 9 months ago
- IT Operations Cloud
- IT Operations Cloud Blog
IT Service Management (ITSM) trends in 2024

sibels

We sat down with OpenText experts to discuss the trends that will shape service management in 2024. GenAI dominates, but there’s more to unpack here. GenAI drives greater enterprise service management (ESM) maturity, scrupulous knowledge management, and…
- 10 months ago
- IT Operations Cloud
- IT Operations Cloud Blog
Top 10 Reasons to Modernize Your IT Service Management with OpenText SMAX

Christina Wood

OpenText SMAX is a modern IT service management solution that leverages AI-powered support to optimize IT operations. It reduces the burden on IT by enabling users to make requests, get answers, and resolve issues quickly within a single self-service…
- over 1 year ago
- IT Operations Cloud
- IT Operations Cloud Blog
[ITOM Inform] How generative AI and FinOps shaped 2023—plus AIOps tips and network trends

Travis Greene

As the year draws to a close, we shine light on two trends that shaped ITOps in 2023 and will continue to do so in 2024: generative AI and FinOps. Learn how generative AI can transform ITSM Tier 1 support and how FinOps can help you optimize your cloud…
- over 1 year ago
- IT Operations Cloud
- IT Operations Cloud Blog
Service Management World meets IT Operations Aviator

WesHeapsPMM

If there’s one thing IT service and support management teams know—it’s constant change. Today, service management teams are tasked with improving the customer experience, managing knowledge better, increasing employee engagement, staffing on a budget…
- over 1 year ago
- IT Operations Cloud
- IT Operations Cloud Blog
Les services professionnels d’OpenText Labellisés ISO 9001

Sandrine Avenier

L’amélioration de la qualité des services d’OpenText pour ses clients est un axe permanent d’amélioration qui vient de se concrétiser dernièrement avec le renouvellement de la certification ISO 9001. Découvrez en plus dans cet interview de Aziza Boukhris…
- over 1 year ago
- IT Operations Cloud
- IT Operations Cloud Blog
[ITOM Inform] What’s new? All the latest product releases are here

Travis Greene

In the era of cloud, inflationary costs, and generative AI, what is the outlook for ITOps? The role of ITOps has grown in recent years. Now, everything ITOps does is ultimately for delivering great user experiences. And for that, look no further than…
- over 1 year ago
- IT Operations Cloud
- IT Operations Cloud Blog
[ITOM Inform] The AI future, OpenText World, SMAXTEMBER, FinOps Fast-Track

Travis Greene

The future of business is here, and it’s powered by AI. But how can AI help you work smarter to solve complex business problems? Find out at OpenText World 2023 , where we’ll showcase the use of AI to enhance user experiences, boost IT efficiency, and…
- over 1 year ago
- IT Operations Cloud
- IT Operations Cloud Blog
SMAXTEMBER: How three SMAX app challengers reached their goals and had fun along the way

sibels

It’s that special time of the year, right now in September, when you can immerse yourself in the cutting-edge world of SMAX for an entire month of fun and learning. One of our favorite activities at SMAXTEMBER is the SMAX Studio app challenge. Everyone…
- over 1 year ago
- IT Operations Cloud
- IT Operations Cloud Blog
Generative AI, ITSM, AIOps, FinOps, and more at OpenText World 2023

Travis Greene

Close your eyes. Imagine a utopia where users get useful answers to questions and rapid fulfillment of common requests, while a more effective service desk focuses on solving more difficult challenges. Achieve nirvana by delivering a value center—not…
- over 1 year ago
- IT Operations Cloud
- IT Operations Cloud Blog
Pourquoi nos clients se disent content de leur relation avec OpenText?

Sandrine Avenier

Chez OpenText, nous investissons dans la réussite de nos clients pour nous assurer qu'ils réalisent la valeur de leur investissement dans nos solutions. Découvrez-en plus dans cet entretien avec Iris Florez Alaez, qui gère environ 40 responsables de la…
- over 1 year ago
- IT Operations Cloud
- IT Operations Cloud Blog
Join us at OpenText World 2023, October 11-12

VesnaS

Guess who's back in the wild world of Las Vegas for your all-time favorite user conference? ITOM is proudly jumping into action at OpenText World 2023 ! We will be at the Venetian Resort from October 11-12, 2023. OpenText World is the ultimate conference…
- over 1 year ago
- IT Operations Cloud
- IT Operations Cloud Blog
[ITOM Inform] Before summer ends, watch these ITOps videos

Travis Greene

It’s summer blockbuster time, and the world is in a cinematic frenzy. In that spirit, make time for these six informative videos (and one podcast) showcasing ITOps trends, demos, and use cases. Sit back, hit play, and contemplate your readiness for the…
- over 1 year ago
- IT Operations Cloud
- IT Operations Cloud Blog
[ITOM Inform] Generative AI use cases for ITSM, plus new AIOps analytics add-on

Travis Greene

Here at OpenText , we are dedicated to continuously improving our products to make them smarter—so this issue shines a light on what’s here and what’s coming in the smart realm of AI. First up, generative AI virtual agents who can finally live up to…
- over 1 year ago
- IT Operations Cloud
- IT Operations Cloud Blog
Private generative AI virtual agents show off their skills in these ITSM use cases

David_Baron

Generative AI comes with a set of challenges for the workplace—privacy, security, data integrity, and integration with existing processes. That’s why we’re building a private large language model (LLM) for enterprise use. In my previous blog, What It…
- over 1 year ago
- IT Operations Cloud
- IT Operations Cloud Blog
[ITOM Inform] Make Your ITOps Smarter with These New Releases

Travis Greene

When AI, automation, and information come together, great things happen. You make the right decisions, empower your workforce, and delight your customers. Connected, secure, AI-powered information and automation are at the core of our ITSM, FinOps, and…
- over 1 year ago
- IT Operations Cloud
- IT Operations Cloud Blog
What’s New in SMAX 2023.05?

michael_pott

I am pleased to announce the availability of OpenText SMAX 2023.05, our advanced IT Service Management (ITSM) platform. This SMAX release enhances service management productivity and user experience, extends your integration capabilities, and expands…
- over 1 year ago
- IT Operations Cloud
- IT Operations Cloud Blog
[ITOM Inform] Generative AI Virtual Agents Are Coming, Plus 3 Ways to Cut Complexity

Travis Greene

The world of ITOps is always changing. Innovations abound, and we love sharing them here. So get ready, because our ITSM solution (aka SMAX) is prepping now for Large Language Model-supported virtual agents. These game-changing agents—fired up with security…
- over 1 year ago
- IT Operations Cloud
- IT Operations Cloud Blog
What It Takes to Build a Game-Changing, Enterprise-Ready, Generative AI Virtual Agent

David_Baron

Many of us have been dazzled by the power and promise of generative AI since OpenAI ChatGPT burst onto the scene late last year. A real technological disruption is under way. Large Language Models (LLMs) are rapidly maturing and their mastery of natural…
- over 1 year ago
- IT Operations Cloud
- IT Operations Cloud Blog
[ITOM Inform] Thriving in Change—Cloud Control, SaaS Agility, Getting the Digital Workplace Right

Travis Greene

For many of us, the first signs of spring are here. Changes in the digital world—like those in our natural world—are fast, ongoing, and sometimes sudden. This month we feature three ways you can thrive in change: Optimize cloud costs to get more cloud…
- over 1 year ago
- IT Operations Cloud
- IT Operations Cloud Blog
SMAX and GPT : What's Up?

Jacques_Conand

ChatGPT is the online technology that has seen the quickest adoption, as measured by the time it takes for new technology to reach 1 million users, according to Statista . It is therefore no wonder that many vendors are looking at the benefits of Large…
- over 1 year ago
- IT Operations Cloud
- IT Operations Cloud Blog
What You Didn’t Know About OpenText ITSM SaaS Pricing

VesnaS

Software is a significant investment for organizations, so price is a key factor in the decision-making process. The initial license or subscription price has an impact on total cost of ownership (TCO) and return on investment (ROI). But organizations…
- over 1 year ago
- IT Operations Cloud
- IT Operations Cloud Blog