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Attend My Gartner Session: What You Don't Know Can Hurt You

Travis Greene

Are you confident you know all the IT resources in your organization? Or are you overlooking critical assets that could create security vulnerabilities and increase your downtime risk? In today's fast-paced IT environment, agility is key, but you can…
- 20 days ago
- IT Operations Cloud
- IT Operations Cloud Blog
What’s New in Operations Bridge CE 24.3

Irina Kuvshinova

We are pleased to announce the availability of OpenText Operations Bridge CE 24.3 , our AIOps platform . Our latest release provides the new monitoring content, the enhancements to our SaaS-based IT Operations Aviator and Application Observability, as…
- 4 months ago
- IT Operations Cloud
- IT Operations Cloud Blog
Discovery and CMDB: Paving the path for GenAI - WEBINAR

Claudia_Currie

Like with many new industry-shaking technologies, there can be a lot more than what first meets the eye. Not just how we use it, but where and when. GenAI is unquestionably transforming IT across organizations of all sizes, and at a pretty rapid pace…
- 7 months ago
- IT Operations Cloud
- IT Operations Cloud Blog
L'observabilité à tous les étages : de la surveillance au diagnostic proactif et à la remédiation automatique

Quentin DSM

Aujourd'hui, le terme "monitoring" est devenu presque obsolète dans le domaine de la gestion des systèmes informatiques. À sa place, l'observabilité est le mot-clé. Mais qu'englobe réellement ce concept ? Et quelle est son importance ? Si le monitoring…
- 8 months ago
- IT Operations Cloud
- IT Operations Cloud Blog
Join us at the Pink 2024 Conference - See new GenAI capabilities for ITSM

Travis Greene

OpenText is sponsoring the Pink 2024 Conference, March 3–6, 2024 in Las Vegas . The Pink Conference is a premier IT Service Management event, now in its 27 th year. It includes all things IT service management—Lean IT, Agile Scrum, DevOps, business relationship…
- 9 months ago
- IT Operations Cloud
- IT Operations Cloud Blog
What’s New in OpenText Universal Discovery and CMDB

WesHeapsPMM

OpenText Universal Discovery and CMDB discovers, maps, and manages your IT configurations and can be deployed on-premises or via SaaS. Increase your IT visibility and reduce your IT service disruptions with robust discovery, service dependency mapping…
- 10 months ago
- IT Operations Cloud
- IT Operations Cloud Blog
[ITOM Inform] How generative AI and FinOps shaped 2023—plus AIOps tips and network trends

Travis Greene

As the year draws to a close, we shine light on two trends that shaped ITOps in 2023 and will continue to do so in 2024: generative AI and FinOps. Learn how generative AI can transform ITSM Tier 1 support and how FinOps can help you optimize your cloud…
- over 1 year ago
- IT Operations Cloud
- IT Operations Cloud Blog
Service Management World meets IT Operations Aviator

WesHeapsPMM

If there’s one thing IT service and support management teams know—it’s constant change. Today, service management teams are tasked with improving the customer experience, managing knowledge better, increasing employee engagement, staffing on a budget…
- over 1 year ago
- IT Operations Cloud
- IT Operations Cloud Blog
Les services professionnels d’OpenText Labellisés ISO 9001

Sandrine Avenier

L’amélioration de la qualité des services d’OpenText pour ses clients est un axe permanent d’amélioration qui vient de se concrétiser dernièrement avec le renouvellement de la certification ISO 9001. Découvrez en plus dans cet interview de Aziza Boukhris…
- over 1 year ago
- IT Operations Cloud
- IT Operations Cloud Blog
[ITOM Inform] What’s new? All the latest product releases are here

Travis Greene

In the era of cloud, inflationary costs, and generative AI, what is the outlook for ITOps? The role of ITOps has grown in recent years. Now, everything ITOps does is ultimately for delivering great user experiences. And for that, look no further than…
- over 1 year ago
- IT Operations Cloud
- IT Operations Cloud Blog
[ITOM Inform] The AI future, OpenText World, SMAXTEMBER, FinOps Fast-Track

Travis Greene

The future of business is here, and it’s powered by AI. But how can AI help you work smarter to solve complex business problems? Find out at OpenText World 2023 , where we’ll showcase the use of AI to enhance user experiences, boost IT efficiency, and…
- over 1 year ago
- IT Operations Cloud
- IT Operations Cloud Blog
Generative AI, ITSM, AIOps, FinOps, and more at OpenText World 2023

Travis Greene

Close your eyes. Imagine a utopia where users get useful answers to questions and rapid fulfillment of common requests, while a more effective service desk focuses on solving more difficult challenges. Achieve nirvana by delivering a value center—not…
- over 1 year ago
- IT Operations Cloud
- IT Operations Cloud Blog
Pourquoi nos clients se disent content de leur relation avec OpenText?

Sandrine Avenier

Chez OpenText, nous investissons dans la réussite de nos clients pour nous assurer qu'ils réalisent la valeur de leur investissement dans nos solutions. Découvrez-en plus dans cet entretien avec Iris Florez Alaez, qui gère environ 40 responsables de la…
- over 1 year ago
- IT Operations Cloud
- IT Operations Cloud Blog
Join us at OpenText World 2023, October 11-12

VesnaS

Guess who's back in the wild world of Las Vegas for your all-time favorite user conference? ITOM is proudly jumping into action at OpenText World 2023 ! We will be at the Venetian Resort from October 11-12, 2023. OpenText World is the ultimate conference…
- over 1 year ago
- IT Operations Cloud
- IT Operations Cloud Blog
[ITOM Inform] Before summer ends, watch these ITOps videos

Travis Greene

It’s summer blockbuster time, and the world is in a cinematic frenzy. In that spirit, make time for these six informative videos (and one podcast) showcasing ITOps trends, demos, and use cases. Sit back, hit play, and contemplate your readiness for the…
- over 1 year ago
- IT Operations Cloud
- IT Operations Cloud Blog
[ITOM Inform] Generative AI use cases for ITSM, plus new AIOps analytics add-on

Travis Greene

Here at OpenText , we are dedicated to continuously improving our products to make them smarter—so this issue shines a light on what’s here and what’s coming in the smart realm of AI. First up, generative AI virtual agents who can finally live up to…
- over 1 year ago
- IT Operations Cloud
- IT Operations Cloud Blog
[ITOM Inform] Make Your ITOps Smarter with These New Releases

Travis Greene

When AI, automation, and information come together, great things happen. You make the right decisions, empower your workforce, and delight your customers. Connected, secure, AI-powered information and automation are at the core of our ITSM, FinOps, and…
- over 1 year ago
- IT Operations Cloud
- IT Operations Cloud Blog
Is It Finally Time to Move Your CMDB to SaaS?

WesHeapsPMM

Recently, many CIOs have been pushing their IT teams to reduce their physical, on-premises infrastructure footprint. And while many applications have moved to private clouds, public clouds, or hosted SaaS consumption models, the CMDB frequently remains…
- over 1 year ago
- IT Operations Cloud
- IT Operations Cloud Blog
[ITOM Inform] Generative AI Virtual Agents Are Coming, Plus 3 Ways to Cut Complexity

Travis Greene

The world of ITOps is always changing. Innovations abound, and we love sharing them here. So get ready, because our ITSM solution (aka SMAX) is prepping now for Large Language Model-supported virtual agents. These game-changing agents—fired up with security…
- over 1 year ago
- IT Operations Cloud
- IT Operations Cloud Blog
Why Discovery and CMDB Are Having a Renaissance—Insights from the 2023 Virtual Forum

WesHeapsPMM

There’s yet another renaissance happening in IT and what’s “old” is suddenly new again. I’m talking about the time-tested technology of the configuration management database or CMDB. Like many technologies in IT, CMDBs have had a somewhat convoluted past…
- over 1 year ago
- IT Operations Cloud
- IT Operations Cloud Blog
Une CMDB, un projet de migration cloud… Tentons de trouver des synergies!

Sandrine Avenier

Je suis ravie aujourd'hui de recueillir le témoignage d'un expert du secteur. Boris Dayanga, Senior Manager – Expert ITSM Timspirit, nous fait le plaisir de partager avec nous son expertise et ses réflexions sur la CMDB et le Cloud. Bonjour Boris…
- over 1 year ago
- IT Operations Cloud
- IT Operations Cloud Blog
[ITOM Inform] Thriving in Change—Cloud Control, SaaS Agility, Getting the Digital Workplace Right

Travis Greene

For many of us, the first signs of spring are here. Changes in the digital world—like those in our natural world—are fast, ongoing, and sometimes sudden. This month we feature three ways you can thrive in change: Optimize cloud costs to get more cloud…
- over 1 year ago
- IT Operations Cloud
- IT Operations Cloud Blog
What I Learned About ITSM at PINK 2023

WesHeapsPMM

I recently attended the Pink Elephant conference in Las Vegas, Nevada. Now in its 26th year, this annual event is globally recognized as the world's premier IT Service Management (ITSM) conference. Our booth drew quite a crowd. The main attraction, of…
- over 1 year ago
- IT Operations Cloud
- IT Operations Cloud Blog
Realize Smarter Outcomes: Smarter IT Operations

Matthew Bertram

The APJ Realize Virtual Summit is on next week and this will be a fantastic opportunity to hear the latest from OpenText. We invite all our ITOM community members to register and join us next Tuesday 4 April from 11am Singapore Time (SGT), to learn about…
- over 1 year ago
- IT Operations Cloud
- IT Operations Cloud Blog
[ITOM Inform] 8 Tips for Cloud Cost Optimization, Plus Advanced ITSM and the Road Ahead for Networks

Travis Greene

Here at OpenText we believe that optimizing digital operations has a big role to play in high-impact digital transformation. We’re committed to bringing you products—and best practices—to help you thrive in a digital world. Given the great cloud rush…
- over 1 year ago
- IT Operations Cloud
- IT Operations Cloud Blog

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The opinions expressed above are the personal opinions of the authors, not of OpenText. By using this site, you accept the Terms of Use. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.), Hewlett Packard Enterprise Company, or Micro Focus. As of January 31, 2023, the Material is now offered by OpenText, a separately owned and operated company. Any reference to the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks is historical in nature and the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks are the property of their respective owners.