Is a way to create subitem ?

Question

Hi, 
 as I see, smallest item is computer, but computer has many parts like memory, hard drives etc. Is possible to track them too ? Something like subitem or so. 
 
 Thanks 
 David

ppedron · Answer

Certainly. You can track any Item. All depends on your environment and what you need to track and to what depth or detail. 
 Some ways are to 
 
 Create custom fields for the Item Category (40 fields) to put in the monitor, RAM, HDD, peripherals 
 Use the 5 custom fields for the Item Type for these 
 
 OR 
 Category Hardware add Type Peripherals Within Peripherals add Items: Internal HDD, Memory, Keyboard, Monitor, SSD Drive, External HDD, Mouse, etc. OR Category Hardware add Type Desktop, Laptop, or generically Computer Within Desktop add Items: Internal HDD, Keyboard, Monitor, SSD Drive, External HDD, Mouse, etc. 
 Or under Hardware add Type Communications Within Communications add Items: iPhone, Android, Pixel, Desktop Phone, Land Line Phone 
 Or create a New Category called Communications and add iPhone, Android, Desktop Phone, Land Line Phone Within Each of those you can put the specific model phone for that type (or even serial number) 
 
 Let me know if this helps.

ppedron · Answer

Listed below is the Item tracking... but another way to track components of Items is through custom fields. 
 Categories have custom 40 fields to use, Types has 5 custom fields. 
 Do either of these fit the need?

Menu

ZENworks Service Desk Discussions

Verified Answers

Is a way to create subitem ?

Tags:

Top Replies

Resources