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Win2019 Patch scan result not show on ZCC

wencheng

My customer still use 2017 U4FTF1a who will plan upgrade next year..

recently, he response New install win2019 or upgraded (From2012R2 to 2019) the Patch Scan Result could not show on ZCC 

other OS (2012R2 /2016) seem work fine.

I testing again ...I find if this server manual install 2021-08 SSU (it seem last SSU) and 2022-08 CU patch , the reboot, the patch list show fine on ZCC.

But Customer use ZPM to scan and deliver patch ...could not use offline patch to patch to let ZPM patch show well.

Who has similar experience and could provide suggestion to me ??

Thanks!!

Wencheng

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  • 0

    Update:

          I find all patch been move to [include Disabled], I only select [include Disabled] , then all patches will list well.

    But even I could see the patch and update the cache...I try to deliver patch (for example 2021-08 SSU) and could select this device (Win2019) , When I complete patch deliver procedure..the patch still not been deliver...I check the Patch deliver bundle..the assigned device that I select Win2019 is empty...

  • 0   in reply to 

    Apply "Workaround - 2021-08 Servicing Stack Update for Windows Server 2019 x64 (KB5005112) (See Notes)"

    --

    If you found this post useful, give it a “Like” or click on "Verify Answer" under the "More" button

    Be sure to "Like" My (and a few others) Cool Solutions below! 

    https://community.microfocus.com/members/craigdwilson/bookmarks

  • 0 in reply to   

    manual install SSU to let patch to applicable and show fine...it work fine for 2016 now. it seem work fine for win2019 but it is several month ago. Now it is not work for win2019.

    I had tested manual install 2021-08 SSU....still same result.

    5 mins ago..I close a support chat...I show him about this issue and try to install 2021-08 ssu...get the same result (emply list when select "patched " and "not patched") , and only select "not applicable" or "included Disabled", this patch list will show well.

    Support check the state file...all patche records show "not applicable"

    Wencheng

Reply
  • 0 in reply to   

    manual install SSU to let patch to applicable and show fine...it work fine for 2016 now. it seem work fine for win2019 but it is several month ago. Now it is not work for win2019.

    I had tested manual install 2021-08 SSU....still same result.

    5 mins ago..I close a support chat...I show him about this issue and try to install 2021-08 ssu...get the same result (emply list when select "patched " and "not patched") , and only select "not applicable" or "included Disabled", this patch list will show well.

    Support check the state file...all patche records show "not applicable"

    Wencheng

Children
  • 0   in reply to 

    You stated this....

    I testing again ...I find if this server manual install 2021-08 SSU (it seem last SSU) and 2022-08 CU patch , the reboot, the patch list show fine on ZCC.

    -

    That is 100% What I would expect.  Everything you said is Totally Expected.

    Everything AFTER 2021-04 Require a NEW SSU.....That includes the SSU ITSELF!!!!!

    The "Workaround - 2021-08 Servicing Stack Update for Windows Server 2019 x64 (KB5005112) (See Notes)" works as a Software Installer and not a Patch behind the scenes...so it can install without needing SSU updated.

    So you need to add ""Workaround - 2021-08 Servicing Stack Update for Windows Server 2019 x64 (KB5005112) (See Notes)" to your Policies.

    Until SSU is updated, then it is 100% true none of the Patches are applicable....INCLUDING SSUs.

    This is why you need to push out 

    "Workaround - 2021-08 Servicing Stack Update for Windows Server 2019 x64 (KB5005112) (See Notes)"

    as a software installer via the policy.

    --

    If you found this post useful, give it a “Like” or click on "Verify Answer" under the "More" button

    Be sure to "Like" My (and a few others) Cool Solutions below! 

    https://community.microfocus.com/members/craigdwilson/bookmarks

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