Our patch managment expires in April and when I try to add our new product key I am getting the following error: The License Verification service is currently unavailable. Try again later.
Has anyone else experienced this?
Cybersecurity
DevOps Cloud
IT Operations Cloud
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Our patch managment expires in April and when I try to add our new product key I am getting the following error: The License Verification service is currently unavailable. Try again later.
Has anyone else experienced this?
Let me Test.....There WERE issues earlier in the week.....
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Sigh....
The issue still appears to be there....
Last Weekend some licensing servers were moved and now the license check it tacking an excessive amount of time...
Prior it was just 1-2 seconds...maybe...and now it takes i minute or more....and ZPM times out.
They are working on trying to fix the issue.
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FYI adding new licenses should work today.
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I'm still getting this error. Are there still issues?
If you are still having issues, I would recommend opening a ticket.
The "Known" replicable issues have been resolved. However, I'm aware of one other customer still having issues and I don't know why. When we test their key, it shows success (even off the any MF/OT Network) but when they try it fails. The reason has not been isolated yet.
The "Known" issues should have been fixed sometime early in the Day (U.S. Time) Yesterday. Prior to that, myself and co-workers could replicate the issue both on and off the OT/MF networks. Once fixed we could not....but there was at least one report of continued issues.
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Note: I would not bother opening an SR at this point...
Ask again tomorrow. We have enough folks with continued issues to troubleshoot. We are not sure what is wrong and its working for most....I think we will know more by then....I"m in a meeting now and a bunch of us are discussing it....
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Note: We may have found some root causes on our end to explain why it is working for some folks and not others. It will most likely be a back-end fix and hopefully we can get it working soon. I will update as I learn more.
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You da man Craig!
-Ryan
Hopefully things will be working now.....
If updating your license or running your maintenance fails let me know.....
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Back in business! Thanks Craig!