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iPrint Appliance 5.x SSL Cert renewal issue

Richard Huhman

I am attempting to renew the SSL certificates for my iPrint Appliance. When I generate the CSR and upload it to my CA to generate the certificate needed the iPrint appliance will error stating 
"A chain of trust cannot be formed with the uploaded certificates. Upload valid certificates."

I followed this link to create the certificates for the server: Certificate Installation on iPrint Appliance - iPrint Tips & Information - OpenText iPrint (microfocus.com)
I am using SSL.com as my Wildcard Certificate but am lost at to what I am doing wrong that the server doesn't like the uploaded certificate. 

Is there a new way this is supposed to be done?

Thanks

Richard

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    Are you uploading only the wildcard crt or are you including the full chain?  I use a Digicert wildcard cert without any issues.  But I have to upload the DigiCertCA.crt in addition to my wildcard crt.

  • Verified Answer

    +1 in reply to 

    I did try to ensure that the CA and full chain (Using the Apache download option) was included. I ended up having an SR opened and the support tech found that he could get it registered correctly by creating a p12 file with the set of downloaded files from ssl.com. So this was resolved.

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  • Verified Answer

    +1 in reply to 

    I did try to ensure that the CA and full chain (Using the Apache download option) was included. I ended up having an SR opened and the support tech found that he could get it registered correctly by creating a p12 file with the set of downloaded files from ssl.com. So this was resolved.

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