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Viewing Properties of a GroupWise Message prompts user to install GW}00001.TMP

MigrationDeletedUser

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over 3 years ago

Environment:

Novell GroupWise 7

Novell GroupWise 8

Novell GroupWise 8 Hot Patch 1

Problem:

When attempting to see the properties of a GroupWise message you are prompted to download the file GW}00001.TMP

Solution:

This is related to an issue with Microsoft XML.

A few ways to resolve the issue:

Install MSXML 4.0 SP2

http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=3144b72b-b4f2-46da-b4b6-c5d7485f2b42

If you’re deploying GroupWise with ZEN, update the GroupWise MSI to install the redistributable MSXML4 SP2.
1. Using Admin Studio editor open the GroupWise MSI
Under Redistributables select MSXML4 SP2 for XP and 2k if needed.

Save your MSI

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Comment List

MigrationDeletedUser over 13 years ago

After installing KB973685 (support.microsoft.com/.../973685) properties work fine again
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MigrationDeletedUser over 14 years ago

As posted by ptenhoopen on 27 March 2009 - 1:00am.
I tried the same thing, I copied the 7.03HP4 view files into the 8.01 PO_DIR\OFVIEWS\WIN directory, then copied the 8.01 view files on top of them, seems to work OK so far.

This is on a test system, so unsure if it will "stay fixed", as other posters seem to indicate some of these fixes don't "stick"
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MigrationDeletedUser over 15 years ago

I had this problem mysteriously crop up on just one machine. Tried the above solutions but no luck. I renamed the users profile and let workstation manager create a new profile and this solved the problem.
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MigrationDeletedUser over 15 years ago

I have tried registering XML (as in option 1 above) once before. It only worked for a day or so and the problem returned. I then disabled Windows XP System Restore and then fixed the problem again. This time it stayed fixed.
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MigrationDeletedUser over 15 years ago

We had the same problem. We found that several view files were missing. For some reason our AV software was identifying them as viruses and removing them. We used ZEN to restore any missing files, and the problem was fixed. We reconfigured the AV system not to scan the view files and the problem has not returned.
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MigrationDeletedUser over 15 years ago in reply to MigrationDeletedUser

I know MSXML is not installed it is because inside the MSI it is not selected as a redistributable. Why would I want to create another application object or add a script to the object when I can just fix the issue?
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MigrationDeletedUser over 15 years ago

This happened to us after upgrading to 8.0.0 HP1 from 7.0.3 HP1. This only affected version 7 clients. I solved it by creating a new \ofviews\win folder for the PO, starting with the view files from version 7's SDD and overlaying the files from the 8 SDD.
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MigrationDeletedUser over 15 years ago

The reason is, that the GroupWise.msi for some reason doesn't install the MSXML on some workstations :-(

Simply run the file named \client\win32\msxml.msi

If you are deploying using Zen, make this file a dependency, instead of messing with the actual MSI file

And note, that if talking about GW8, W2K is not supported
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