How Do I Change a User's "Display Name" In GroupWise 8?

Hello Everyone:

We currently have deployed GroupWise 8.0 on our Windows Server 2003 R2 box behind our firewall for internal communication and when users send messages out they appear as either "<GivenName> <LastName> (e.g. "Morgan Geyser") or as "<LastName> <GivenName>" (e.g. "Geyser Morgan").  All of our AD users are set to a format of "<LastName>, <GivenName>" (thus "Smith, James") and all eDirectory users have their Full Name set in the same fashion (manually) thus given our previous example, it should be "Geyser, Morgan Elizabeth" and not "Geyser Morgan".  Please see the below screenshots to see one message's journey through our email system to show the problem:

Before we begin, a quick word from our friendly neighborhood legal department: All software screens pictured herein are for illustrative purposes and the names of persons, events, businesses, or places where used are all fictional; any resemblance to any person, event, business, or place now in existence, previously existing, and/or existing in future is completely coincidental. Special thanks to Versitude F. for giving us a real-world example to work with!


These screenshots follow the journey of a fictional user (a scheduling coordinator named Morgan Geyser) sending a reminder to an employee (Versitude F.) about an upcoming medical appointment.  Morgan is the GroupWise user and Versitude has yet to adopt GroupWise and is still on the legacy Exchange 2003 system.

Screen 01: MGeyser in eDirectory

Let's begin in ConsoleOne at the Post Office where we can clearly see mgeyser exists

Screen 02: The eDirectory Properties of MGeyser

As we can see here, her full name reads "Geyser, Morgan Elizabeth"

Screen 03: The GroupWise 8 Client composing a message

Now, let's have Morgan compose a message to Versitude reminding her of an upcoming medical appointment

Screen 04: Versitude receiving the message from Morgan via Outlook WebAccess

As we can clearly see, Versitude has received the message from Morgan in her Exchange mailbox.  If we look at the name on the message it clearly reads "Geyser Morgan"

Screen 05: Morgan Receives Versitude's Reply

As evidenced here, Versitude has replied to Morgan's initial message.  As noted previously, her display name is showing up the way it was entered in AD (F________nn, Versitude R.)

Screen 06: Versitude's Response to Morgan Opened for reading

And finally, our journey comes to an end as we can see Versitude's message in all its glory confirming that she's added it to her calendar in Outlook.


Based on the above screenshots and the description of what we want to have happen; how can we ensure that the display name for outbound messages is as we want it at the user object level (read "the admin sets it"), is that even possible? 

We've looked into it and one solution seems to be to have the user click on the edit area next to the From field in the client and set it according to internal standards (evidenced in this older question (opens in new window for your convenience)), but who can rely on users to not only follow the directives given but also NOT change it in the future to something more shall we say "comical"?

Thanks for any help given

Thanks:

Jennette M.:

Advocate III

[Note: I am a 3rd party advocate working on behalf of Carly.  Unless otherwise stated the views and opinions expressed herein are solely my own and do not necessarily reflect those of my employer.]

Thanks:

Carly G. Fleischmann

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Disclaimers: I am often responding from mobile and so I apologize for the bad formatting and any auto-correct mistakes that might happen. 2) I have a team of advocates, assistants, and advisors who assist me in writing, responding to, and managing posts and community engagement; such advocates, assistants and/or advisors will clearly identify themself along with their role. Any opinions expressed by my team are the opinions of that individual and do not necessarily represent my opinions or those of my support team unless otherwise noted.

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    Thanks for that :-)  it was such an obvious solution that was  staring me in the face the whole time (so obvious in fact that even my  blind friend with a screen reader could’ve seen it but didn’t).  

    My follow-up questions are:

    1) how to get the comma (,) between the last name  and the first name?  I could hack it together and put everyone’s last name  with the comma there (just like the middle name gets tacked  onto the end of the first name field) thus a user would be 

    * Last name: “Smith,”

    * First name: “John Quincy” 

    thus rendering “Smith, John Quincy”

    i could only imagine the craziness needed to get department codes to display like the following example

    * last name: McCurdy

    * first name: Jennette Michelle Faye (MSO_ESD)

    thus rendering “McCurdy, Jennette Michelle Fay (MSO_ESD)”

    I know, who actually puts all that kind of information in their users name fields on their email? I actually know one particular very large US telecommunications company who does the exact same as the example I just cited. And unfortunately, I find it hilarious that their exchange system will let them get away with that.

    2) How the flub did it know that i like my users’ names to show up as last name first?  I don’t remember explicitly setting an option for that

    Thanks:

    Jennette M.:

    Advocate III

    [Note: I am a 3rd party advocate working on behalf of Carly.  Unless otherwise stated the views and opinions expressed herein are solely my own and do not necessarily reflect those of my employer.]

    Quick disclaimer: I am writing this at about 3:44 in the morning on my smart phone and so I apologize in advance for the horrible formatting that someone is going to have to deal with to read this thing. I intend to circle back and correct this as soon as I possibly can.

    Thanks:

    Carly G. Fleischmann

    ==

    Disclaimers: I am often responding from mobile and so I apologize for the bad formatting and any auto-correct mistakes that might happen. 2) I have a team of advocates, assistants, and advisors who assist me in writing, responding to, and managing posts and community engagement; such advocates, assistants and/or advisors will clearly identify themself along with their role. Any opinions expressed by my team are the opinions of that individual and do not necessarily represent my opinions or those of my support team unless otherwise noted.