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Webaccess 18.1 auto refresh stops after a while

clausw1 over 6 years ago

Since upgrade to 18.1 Webaccess (3 instances/Servers) stops autorefreshing the browser after about 20min to 60 minutes.
slap polling from the poa are still received:

webaccess log (diagnostic):
14:27:04, <SOAP>, -, INFO, USERID, POLLING: Slap received for session sequence #49

in webaccess admin interface:
User Id Logged In Last Access Last Slap (GC) Last Slap (POA) Interface Domain Post Office Language Client IP Session Sequence Browser
email 11/20/18 13:32 11/20/18 14:27 N/A 11/20/18 14:27 css Domain poa de ipaddress 49 Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:63.0) Gecko/20100101 Firefox/63.0

as you can see last slap (Poa) is received, but the webaccess browser does not refresh.
New login does not help, and affects all users also new ones.

restarting tomcat resolves the problem, but only for max one hour. (maybe depends on the amount of users?)

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Web Access

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Laura Buckley over 5 years ago in reply to mfurth2 +1

Hi Mikael, GroupWise 18.1.1 is due for release shortly - more than likely within the next week. It contains the fix as far as I am aware Cheers,

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0 MigrationDeletedUser over 6 years ago

We are seeing the same thing.

<rant> I'm beginning to think GroupWise has a death wish! These sorts of issues make it hard to justify continuing to use the product to the "Why can't we use Outlook" users. And don't start me on MAPI issues.</rant>

There was an old TID https://support.microfocus.com/kb/doc.php?id=7018742 about this issue for GroupWise 2014, and I might give this a try over the weekend. I notice this option is disabled in my poa files.

Robert
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0 clausw1 over 6 years ago in reply to MigrationDeletedUser

I don't think TID 7018742 will resolve this issue, because the webaccess server (tomcat) does receive the slaps from the poa, as you can see in the logs and on the webaccess admin interface.
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0 clausw1 over 6 years ago in reply to clausw1

For all who have the same problem, it is a bug, there is a newer build available which resolves this issue.
You have to open a SR.
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0 NoDau over 6 years ago in reply to clausw1

clausw;2491609 wrote:
For all who have the same problem, it is a bug, there is a newer build available which resolves this issue.
You have to open a SR.

Hi,

since I've the same issue, would you be so kind and give me the Bug ID.

Thanks
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0 Laura Buckley over 6 years ago in reply to NoDau

Hi Norman,

BUG#1116743 - kindly open a service request and we'll be more than happy to provide the FTF for you.

Cheers,
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0 mfurth2 over 5 years ago in reply to Laura Buckley

laurabuckley;2492131 wrote:
Hi Norman,

BUG#1116743 - kindly open a service request and we'll be more than happy to provide the FTF for you.

Cheers,

When will the official download for GW18.1 be updated to correct this major bug?

/Mikael
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0 Laura Buckley over 5 years ago in reply to mfurth2

Hi Mikael,

GroupWise 18.1.1 is due for release shortly - more than likely within the next week. It contains the fix as far as I am aware

Cheers,
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0 MigrationDeletedUser over 5 years ago in reply to Laura Buckley

laurabuckley;2497092 wrote:
Hi Mikael,

GroupWise 18.1.1 is due for release shortly - more than likely within the next week. It contains the fix as far as I am aware

Cheers,

We updated from 2014R2 SP2 2 days ago we have now 2 or 3 bugs that need the 18.1 FTF
1- Webaccess not refreshing
2- Groupwise administration Console export error

And my Post Office Agent crash every 12 hours or so.

Like Robert says... it must be a death wish. 2 VIP already asked me "Why can't we use Outlook?"

I hope 18.1.1 will be released very soon and include fix to all my bugs.

Mathieu
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0 thsundel over 5 years ago in reply to MigrationDeletedUser

mathieu243;2497174 wrote:
We updated from 2014R2 SP2 2 days ago we have now 2 or 3 bugs that need the 18.1 FTF
1- Webaccess not refreshing
2- Groupwise administration Console export error

And my Post Office Agent crash every 12 hours or so.

Like Robert says... it must be a death wish. 2 VIP already asked me "Why can't we use Outlook?"

I hope 18.1.1 will be released very soon and include fix to all my bugs.

Mathieu

Regarding the crash, try this: https://support.microfocus.com/kb/doc.php?id=7019037

Thomas
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0 MigrationDeletedUser over 5 years ago in reply to Laura Buckley

laurabuckley;2497092 wrote:
Hi Mikael,

GroupWise 18.1.1 is due for release shortly - more than likely within the next week. It contains the fix as far as I am aware

Cheers,

Unfortunately 18.1.1 does not solve the problem (here). I will open a SR, but I am very tired doing so; Groupwise SRs tend to become a full time job ...
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0 MigrationDeletedUser over 5 years ago in reply to MigrationDeletedUser

Look's like the webaccess not refreshing is not in the bug list .... anybody already installed 18.1.1?
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0 Ken Etter over 5 years ago in reply to MigrationDeletedUser

On Thu, 04 Apr 2019 15:34:02 GMT, mathieu243
<mathieu243@no-mx.forums.microfocus.com> wrote:

>
>Look's like the webaccess not refreshing is not in the bug list ....
>anybody already installed 18.1.1?

Installed it last night. I have a refresh problem now.

--
Ken
Knowledge Partner

Create and vote for enhancements!
https://www.microfocus.com/products/enhancement-request.html
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0 MigrationDeletedUser over 5 years ago in reply to MigrationDeletedUser

mguldner;2497794 wrote:
Unfortunately 18.1.1 does not solve the problem (here). I will open a SR, but I am very tired doing so; Groupwise SRs tend to become a full time job ...

The solution provided by the support engineer: running "Configure" after "Install", then restart (grpwise-)tomcat. This is recommended for all java based GW applications when installing SPs or FTFs, he told me.
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0 MigrationDeletedUser over 5 years ago in reply to MigrationDeletedUser

mguldner;2497794 wrote:
Unfortunately 18.1.1 does not solve the problem (here). I will open a SR, but I am very tired doing so; Groupwise SRs tend to become a full time job ...

The solution provided by the support engineer: running "Configure" after "Install", then restart (grpwise-)tomcat. This is recommended for all java based GW applications when installing SPs or FTFs, he told me.
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0 MigrationDeletedUser over 5 years ago in reply to MigrationDeletedUser

Am 08.04.19 um 17:14 schrieb mguldner:
(...)
> The solution provided by the support engineer: running "Configure" after
> "Install", then restart (grpwise-)tomcat. This is recommended for all
> java based GW applications when installing SPs or FTFs, he told me.
>
>

Maybe it would be a idea to insert this hint into the update hints and
the readme?

Bernd
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Webaccess 18.1 auto refresh stops after a while

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