• State Not Answered
  • Replies replies
    17
  • Subscribers subscribers
    15
  • Views views
    1407
  • Users 0 members are here
  • Locked Locked
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Webaccess 18.1 auto refresh stops after a while

clausw1
Since upgrade to 18.1 Webaccess (3 instances/Servers) stops autorefreshing the browser after about 20min to 60 minutes.
slap polling from the poa are still received:

webaccess log (diagnostic):
14:27:04, <SOAP>, -, INFO, USERID, POLLING: Slap received for session sequence #49

in webaccess admin interface:
User Id Logged In Last Access Last Slap (GC) Last Slap (POA) Interface Domain Post Office Language Client IP Session Sequence Browser
email 11/20/18 13:32 11/20/18 14:27 N/A 11/20/18 14:27 css Domain poa de ipaddress 49 Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:63.0) Gecko/20100101 Firefox/63.0

as you can see last slap (Poa) is received, but the webaccess browser does not refresh.
New login does not help, and affects all users also new ones.

restarting tomcat resolves the problem, but only for max one hour. (maybe depends on the amount of users?)

Tags:

Parents
  • 0
    We are seeing the same thing.

    <rant> I'm beginning to think GroupWise has a death wish! These sorts of issues make it hard to justify continuing to use the product to the "Why can't we use Outlook" users. And don't start me on MAPI issues.</rant>

    There was an old TID https://support.microfocus.com/kb/doc.php?id=7018742 about this issue for GroupWise 2014, and I might give this a try over the weekend. I notice this option is disabled in my poa files.

    Robert
Reply
  • 0
    We are seeing the same thing.

    <rant> I'm beginning to think GroupWise has a death wish! These sorts of issues make it hard to justify continuing to use the product to the "Why can't we use Outlook" users. And don't start me on MAPI issues.</rant>

    There was an old TID https://support.microfocus.com/kb/doc.php?id=7018742 about this issue for GroupWise 2014, and I might give this a try over the weekend. I notice this option is disabled in my poa files.

    Robert
Children

Resources

Support
Documentation
Learning Services
Partner Programs
Privacy
Compliance
Help
Company
Privacy Policy
Terms of Use
Cookies Preferences
Accessibility
Anti-Slavery Statement
Support
Contact Us
Careers
Code of Business Conduct and Ethics
The opinions expressed above are the personal opinions of the authors, not of OpenText. By using this site, you accept the Terms of Use. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.), Hewlett Packard Enterprise Company, or Micro Focus. As of January 31, 2023, the Material is now offered by OpenText, a separately owned and operated company. Any reference to the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks is historical in nature and the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks are the property of their respective owners.