Data Protector Version Upgrade

Why upgrade OpenText Data Protector?

That's easy—Stronger backup, faster recovery, and critical cloud coverage.

Challenges to data security and business continuity keep coming. Cyberthreats, extreme weather, war, and the lingering effects of COVID-19 remind us how crucial data backup and recovery are. On top of that, you can't think about moving your data to the cloud without protection.

The latest versions of OpenText™ Data Protector and OpenText Data Protector for Cloud Workloads add speed and security to our already comprehensive backup and disaster recovery solutions. For example, here are some key capabilities you won't want to be without:

• Stronger security with Common Criteria certification, ransomware recovery options, and encrypted communication.
• Integration with cloud and on-premises data centers, including mission-critical apps and platforms.
• Built-in software deduplication, immutability, and cloud backup migration.
• Single pane-of-glass view on all data protection activity, including reporting and audit compliance.
• Support for Cloud Workloads in AWS, Azure, and Google Cloud.

Upgrade now to stay fully supported.

Haven't upgraded in a while? Prepare for these key dates:

• September 31, 2023: End of Active Support for Data Protector 11.02.
• March 31, 2024: End of Current Maintenance for Data Protector 11.03.

Reminder—older products in Sustaining Maintenance receive no technical support, defect support, security updates, or enhancement requests. But don't worry. You get free upgrades with an active OpenText Support Contract. Our Extended Support program also provides critical coverage for your production system as you upgrade to a version on Current Maintenance.

So why wait? Everything you need to start your Data Protector upgrade journey is right here.

Support

Master your upgrade with the right Support
Maybe you're handling the upgrade on your own but want a little help. Contact our Customer Support team by chat, phone, or service requests. You can also access the Data Protector documentation, support forums, patch downloads, and more.

Need some reinforcements? Our Premium Support plan enhances your OpenText Support with ongoing problem resolution, technical guidance, and strategic support—all from a team of named and dedicated software experts and account managers.

Or if you just need some short-term support, Flexible Credits give you access to upgrade resources, on-site troubleshooting, assessments, and even e-learning. For example, redeem your Flexible Credits at any time and book our Upgrade Assistance package. We'll jointly review your upgrade plan and offer recommendations for improvement, educate you on best practices and help you avoid common problems, to ensure your upgrade proceeds as smoothly as possible. And then we'll be available on-call during the upgrade to offer assistance in the event any problems arise.

You can always contact us today, and after we'll reviewing your situation, then we will suggest one of our Flexible Credits core packages or build a customed offering, utilizing your available Flexible Credits on hand.

Professional Services

Leave the upgrades to Professional Services
We know you want the latest product innovations but might not want to spend time on upgrades. A software upgrade is not only an opportunity to benefit from the latest product innovation, but it´s also a chance to evaluate your long-term strategy for operating the solution either on-premises or cloud.

Our OpenText Professional Services Data Protector experts apply proven migration methodology, accelerators, and best practices for seamless upgrades.

The Professional Services Data Protector upgrade program covers the following:

• Discovery workshops to evaluate upgrade options.
• Assess your environment in advance of the upgrade to ensure there are no obstacles.
• Understand and define the scope and benefits of your upgrade to Data Protector 23.3.
• Validate architecture, configuration, and integrations.
• Deliver on-premises upgrades or cloud migration for you.
• Knowledge transfer, production cut-over, and post-production support.

The post upgrade Professional Services team can also help manage the long-term maintenance of your environment.

Let us help you with your Data Protector upgrade. Contact us for a free Data Protector upgrade discovery and assessment session with our Professional Services solution consultants.