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Knowledge Document: Data Protector Graphical User Interface crashes on closing the interface

Caroline Oest
 
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Environment

Data Protector version: 10x, 11x,
Operating System on Cell Manager: Windows Server (every version)

Situation

If the Data Protector Graphical User Interface is opened in the home context for some considerable time and close icon ( x ) is used to close it, terminates abnormally.

Resolution

Before using the close icon to close the interface, navigate from the home context to any other context such as Devices.& Medias, and then close the GUI.

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