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Retval 8010, DP 8, and Exchange 2013 integration

MigrationDeletedUser

Our friend RETVAL 8010 is showing up when I try to configure a backup job on DP 8 for Exchange 2013 integration.  Fortunately, right now this is in my test lab, but I'm going to need a solution for Exchange 2013 in a month or so.

 

Is this a known issue (read: an easy fix)?

 

Thanks

Ken

Parents

  • Verified Answer

    0

    According to Microsoft, exception 0xC0000142 (STATUS_DLL_INIT_FAILED) means that initialization of the  dynamic link library failed. It looks like some of dll's linked to e2010_bar are missing or not correctly registered.

     

    1) In Windows 2012 environment .net framework 3.5 is not installed by default,  so please install it manually through ServerManager on all windows 2012 machines and after that try again to configure Exchange  integration. If configuration fails again, proceed with following steps.

     
    2) Start command prompt at client testlabex04 (if possible also try on other machines), execute following commands and send us  output:
        
    "C:\Program Files\OmniBack\bin\e2010_bar.exe" -v
    "C:\Program Files\OmniBack\bin\e2010_bar.exe" -chkconf
    "C:\Program Files\OmniBack\bin\e2010_bar.exe" -getexchversion
     
    3) If you receive error as expected in step 1, try to reinstall Microsoft Visual C 2008 and 2010 runtime (download:  http://support.microsoft.com/kb/2019667) and after that try again commands from previous step, and if they are working, try again  to configure Exchange integration
     
    This case is still an open issue, no clear solution yet
  • 0 in reply to 

    Bob,

     

    The tests you wanted me to run have returned the following output:

     

    PS C:\Program Files\OmniBack\bin> e2010_bar.exe -v
    HP Data Protector A.08.00: E2010_BAR, internal build 596, built on Monday, May 20, 2013, 4:25 AM

     

    PS C:\Program Files\OmniBack\bin> e2010_bar.exe -chkconf

    [Critical] From: OB2BAR_E2010_BAR@wkfntdexch11.dev.lz.com "MS Exchange 2010 Server"  Time: 11/26/2013 2:01:19 PM

     Configured User svc-d-dataprotector is not a member of MS Exchange built-in group 'Organization Management'.

     

    (which I find interesting because I have a screen shot from my Exchange guy that says this is NOT the case - the account in question IS in fact in the built-in group 'Organization Management')

     

    PS C:\Program Files\OmniBack\bin> e2010_bar.exe -getexchversion

    MS Exchange Server version = v15

     

    Thanks

    Ken

  • 0 in reply to 

    Reapplied Visual C 2008 and 2010 redistributables (not sure VC 2010 was ever on the Exch 2013 server)... second command changed:

     

    PS C:\Program Files\OmniBack\bin> e2010_bar -chkconf

    MS Exchange 2010 Configuration check success

     

    Now I am able to configure the backup job.

     

    HOWEVER...

     

    DP8 doesn't seem to recognize the DP 7 licenses I had in place.  It tells me there is no cell manager license.

     

    I seem to recall seeing that one out here somewheres... time to start digging!

     

    Ken

Reply
  • 0 in reply to 

    Reapplied Visual C 2008 and 2010 redistributables (not sure VC 2010 was ever on the Exch 2013 server)... second command changed:

     

    PS C:\Program Files\OmniBack\bin> e2010_bar -chkconf

    MS Exchange 2010 Configuration check success

     

    Now I am able to configure the backup job.

     

    HOWEVER...

     

    DP8 doesn't seem to recognize the DP 7 licenses I had in place.  It tells me there is no cell manager license.

     

    I seem to recall seeing that one out here somewheres... time to start digging!

     

    Ken

Children
  • 0 in reply to 

    OK, THAT was interesting.

     

    Somehow the DP 7-8 upgrade smoked my cell manager license right out of the file.  Re-applied it and started my Exch 2013 backup job...  however... now, I get the "no hardware providers".  Any clues out there?

     

    [Normal]

    From: BSM@wkfntddpcm81.dev.lz.com "D-Exch11-2013"  Time: 11/26/2013 3:08:47 PM

    Backup session 2013/11/26-2 started.

     

    [Normal]

    From: BSM@wkfntddpcm81.dev.lz.com "D-Exch11-2013"  Time: 11/26/2013 3:08:47 PM

    OB2BAR application on "wkfntdexch11.dev.lz.com" successfully started.

     

    [Normal]

    From: OB2BAR_E2010_BAR@wkfntdexch11.dev.lz.com "MS Exchange 2010 Server"  Time: 11/26/2013 3:09:04 PM

    Analyzing MS Exchange Server 2010 environment.

     

    [Normal]

    From: OB2BAR_E2010_BAR@wkfntdexch11.dev.lz.com "MS Exchange 2010 Server"  Time: 11/26/2013 3:09:07 PM

    Mailbox Databases selected for backup on server wkfntdexch11.dev.lz.com

    DEV MBX DB EXCH11\WKFNTDEXCH11

     

    [Normal]

    From: OB2BAR_E2010_BAR@wkfntdexch11.dev.lz.com "MS Exchange 2010 Server"  Time: 11/26/2013 3:09:07 PM

    Initializing DP VSS Interface.

     

    [Normal]

    From: OB2BAR_E2010_BAR@wkfntdexch11.dev.lz.com "MS Exchange 2010 Server"  Time: 11/26/2013 3:09:07 PM

    Starting backup using DP VSS Interface.

     

    [Normal]

    From: OB2BAR_VSSBAR@wkfntdexch11.dev.lz.com "MS Exchange 2010 Server"  Time: 11/26/2013 3:09:09 PM

    Performing Full Transportable Backup.

     

    [Normal]

    From: OB2BAR_VSSBAR@wkfntdexch11.dev.lz.com "MS Exchange 2010 Server"  Time: 11/26/2013 3:09:09 PM

    Connecting to Volume Shadow Copy Service.

     

    [Major]

    From: OB2BAR_VSSBAR@wkfntddpcm81.dev.lz.com "MS Exchange 2010 Server"  Time: 11/26/2013 3:09:10 PM

    There are no hardware providers installed on the system.

    Backup cannot continue.

     

    [Major]

    From: OB2BAR_VSSBAR@wkfntdexch11.dev.lz.com "MS Exchange 2010 Server"  Time: 11/26/2013 3:09:10 PM

    There are no hardware providers installed on the system.

    Backup cannot continue.

     

    [Major]

    From: OB2BAR_VSSBAR@wkfntdexch11.dev.lz.com "MS Exchange 2010 Server"  Time: 11/26/2013 3:09:46 PM

    Backup failed.

     

    [Major]

    From: OB2BAR_E2010_BAR@wkfntdexch11.dev.lz.com "MS Exchange 2010 Server"  Time: 11/26/2013 3:09:46 PM

    Error occurred while executing backup for component DEV MBX DB EXCH11(f93f6a41-61d7-4f41-bbbd-57b18ea3e1b5).

     

    [Normal]

    From: BSM@wkfntddpcm81.dev.lz.com "D-Exch11-2013"  Time: 11/26/2013 3:09:48 PM

    OB2BAR application on "wkfntdexch11.dev.lz.com" disconnected.

     

    [Critical]

    From: BSM@wkfntddpcm81.dev.lz.com "D-Exch11-2013"  Time: 11/26/2013 3:09:48 PM

    None of the Disk Agents completed successfully.

    Session has failed.

     

    [Normal]

    From: BSM@wkfntddpcm81.dev.lz.com "D-Exch11-2013"  Time: 11/26/2013 3:09:48 PM

    Backup Statistics:

             

    Session Queuing Time (hours)         0.00       

    -------------------------------------------     

    Completed Disk Agents ........          0         

    Failed Disk Agents ...........          0         

    Aborted Disk Agents ..........          0         

    -------------------------------------------     

    Disk Agents Total  ...........          0         

    ===========================================     

    Completed Media Agents .......          0         

    Failed Media Agents ..........          0         

    Aborted Media Agents .........          0         

    -------------------------------------------     

    Media Agents Total  ..........          0         

    ===========================================     

    Mbytes Total .................       0 MB       

    Used Media Total .............          0         

    Disk Agent Errors Total ......          0   

    　

    ============================================================================

                          Session failed!

    ============================================================================

  • 0 in reply to 

    OK, THAT was interesting.

     

    Somehow the DP 7-8 upgrade smoked my cell manager license right out of the file.  Re-applied it and started my Exch 2013 backup job...  however... now, I get the "no hardware providers".  Any clues out there?

     

    [Normal]

    From: BSM@wkfntddpcm81.dev.lz.com "D-Exch11-2013"  Time: 11/26/2013 3:08:47 PM

    Backup session 2013/11/26-2 started.

     

    [Normal]

    From: BSM@wkfntddpcm81.dev.lz.com "D-Exch11-2013"  Time: 11/26/2013 3:08:47 PM

    OB2BAR application on "wkfntdexch11.dev.lz.com" successfully started.

     

    [Normal]

    From: OB2BAR_E2010_BAR@wkfntdexch11.dev.lz.com "MS Exchange 2010 Server"  Time: 11/26/2013 3:09:04 PM

    Analyzing MS Exchange Server 2010 environment.

     

    [Normal]

    From: OB2BAR_E2010_BAR@wkfntdexch11.dev.lz.com "MS Exchange 2010 Server"  Time: 11/26/2013 3:09:07 PM

    Mailbox Databases selected for backup on server wkfntdexch11.dev.lz.com

    DEV MBX DB EXCH11\WKFNTDEXCH11

     

    [Normal]

    From: OB2BAR_E2010_BAR@wkfntdexch11.dev.lz.com "MS Exchange 2010 Server"  Time: 11/26/2013 3:09:07 PM

    Initializing DP VSS Interface.

     

    [Normal]

    From: OB2BAR_E2010_BAR@wkfntdexch11.dev.lz.com "MS Exchange 2010 Server"  Time: 11/26/2013 3:09:07 PM

    Starting backup using DP VSS Interface.

     

    [Normal]

    From: OB2BAR_VSSBAR@wkfntdexch11.dev.lz.com "MS Exchange 2010 Server"  Time: 11/26/2013 3:09:09 PM

    Performing Full Transportable Backup.

     

    [Normal]

    From: OB2BAR_VSSBAR@wkfntdexch11.dev.lz.com "MS Exchange 2010 Server"  Time: 11/26/2013 3:09:09 PM

    Connecting to Volume Shadow Copy Service.

     

    [Major]

    From: OB2BAR_VSSBAR@wkfntddpcm81.dev.lz.com "MS Exchange 2010 Server"  Time: 11/26/2013 3:09:10 PM

    There are no hardware providers installed on the system.

    Backup cannot continue.

     

    [Major]

    From: OB2BAR_VSSBAR@wkfntdexch11.dev.lz.com "MS Exchange 2010 Server"  Time: 11/26/2013 3:09:10 PM

    There are no hardware providers installed on the system.

    Backup cannot continue.

     

    [Major]

    From: OB2BAR_VSSBAR@wkfntdexch11.dev.lz.com "MS Exchange 2010 Server"  Time: 11/26/2013 3:09:46 PM

    Backup failed.

     

    [Major]

    From: OB2BAR_E2010_BAR@wkfntdexch11.dev.lz.com "MS Exchange 2010 Server"  Time: 11/26/2013 3:09:46 PM

    Error occurred while executing backup for component DEV MBX DB EXCH11(f93f6a41-61d7-4f41-bbbd-57b18ea3e1b5).

     

    [Normal]

    From: BSM@wkfntddpcm81.dev.lz.com "D-Exch11-2013"  Time: 11/26/2013 3:09:48 PM

    OB2BAR application on "wkfntdexch11.dev.lz.com" disconnected.

     

    [Critical]

    From: BSM@wkfntddpcm81.dev.lz.com "D-Exch11-2013"  Time: 11/26/2013 3:09:48 PM

    None of the Disk Agents completed successfully.

    Session has failed.

     

    [Normal]

    From: BSM@wkfntddpcm81.dev.lz.com "D-Exch11-2013"  Time: 11/26/2013 3:09:48 PM

    Backup Statistics:

             

    Session Queuing Time (hours)         0.00       

    -------------------------------------------     

    Completed Disk Agents ........          0         

    Failed Disk Agents ...........          0         

    Aborted Disk Agents ..........          0         

    -------------------------------------------     

    Disk Agents Total  ...........          0         

    ===========================================     

    Completed Media Agents .......          0         

    Failed Media Agents ..........          0         

    Aborted Media Agents .........          0         

    -------------------------------------------     

    Media Agents Total  ..........          0         

    ===========================================     

    Mbytes Total .................       0 MB       

    Used Media Total .............          0         

    Disk Agent Errors Total ......          0   

    　

    ============================================================================

                          Session failed!

    ============================================================================

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