In Digital Lab 23.4 P2, attempting to open the VNC window for a Google Pixel 7a device running Android 14 results in the error: "The attempt to connect remotely to the mobile device through connector xx.xx.xx.xx has failed."

Environment

Digital Lab 23.4 P2
Google Pixel 7a (Android 14)

Situation

Although multiple devices are connected to the same connector, only Google Pixel 7a devices running Android 14 encounter an issue when trying to open the VNC window. The following error is displayed: "The attempt to connect remotely to the mobile device through connector xx.xx.xx.xx has failed."

Cause

This issue arises because the Connector relies on certain Google APIs to enable the VNC connection. In Android 14, Google has removed the specific API that the Connector uses to establish the VNC connection, rendering the method incompatible with this version of the OS.

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