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DR and DBCR E-mail approvals not working in StarTeam-Cross Platform Client

Sekharbabu Pachimala

Approver will receive an email whenever there is a new DR/DBCR is raised by requestor and approver can click on 'Approve DR/DBCR'. It will auto approve the DR/DBCR in StarTeam-Cross Platform Client. But this feature not working from a month. Approver receives the emails but auto approve feature not working when he clicks on 'Approve DR/DBCR'.

StarTeam info:

Notification Response Handler Logs showing as below,

[ERROR][connect] Error in EmailNotificationResponseReader.connect()
javax.mail.AuthenticationFailedException: AUTHENTICATE failed.
at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:732)
at javax.mail.Service.connect(Service.java:366)
at com.phh.tlm.services.starteam.EmailNotificationResponseReader.connect(EmailNotificationResponseReader.java:69)
at com.phh.tlm.services.starteam.TLMEmailNotificationResponseHandlerService.handleResponse(TLMEmailNotificationResponseHandlerService.java:399)
at com.phh.tlm.services.starteam.TLMEmailNotificationResponseHandlerService.main(TLMEmailNotificationResponseHandlerService.java:117)

Please let me know if any info required and suggest me how can I fix this issue. Thanks in advance.

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    0  

    Try to manually connect to the mail server with the same details as configured in StarTeam. For example, use Outlook or Thunderbird to make a connection to your IMAP server. If you are using Office365 for your mail server, then Microsoft may have disabled basic authentication and thereby interrupted your connection.

  • 0 in reply to   

    Thanks for the response. Yes, Im using Office365 as mail server. How can I resolve and upgrade to modern authentication if Microsoft disabled the basic authentication.

  • 0   in reply to 

    I don't have the StarTeam 2008 R2 docs handy. Please look at this link: https://admhelp.microfocus.com/starteam/en/17.3/online/Content/WorkflowExt/Using%20StarTeam%20Notification%20Agent.html

    Perhaps you can switch to using the Apache HTTP Server approach on your version as a workaround. Otherwise, I recommend raising a case with support to explore additional options. You could theoretically work with your IT team to set up a relay between StarTeam and Office365 as well.

    If you would like Professional Services assistance to upgrade, let me know and I can help connect you to the right individuals as well.

  • 0 in reply to   

    Our IT team is saying that "they will help me to register application on azure and generate application client ID and secret key to configure in StarTeam application to mitigate the issue." Is this the best solution ? And Im new to StarTeam, want to know what are the changes need to be perform with StarTeam to upgrade to modern auth. 

    Any assistance to upgrade is more helpful for me. Thank you!

  • Suggested Answer

    0 in reply to 

    You indicated you use StarTeam 10.4 - that means StarTeam 2008 R2. Applications from 2008 do not support TLS connections for SMTP, please contact support to upgrade to the latest version

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