Summary
Credentials are not appearing when we try to configure resource pool for web rdp agent based under Resource pools->resources

Products
Privileged Account Manager (PAM, Privileged User Manager)

Environment
NetIQ Privileged Account Manager 4.2.1

Situation
Credentials dosen't appear under Resource Pools->Resources for web rdp agent based configuration.

Resolution
To create permissions in Access Control, each Windows Agent must be linked with a Credential Vault, where the Credentials are stored for single sign-on purposes for respective Agents. To link a Windows Agent with a Credential Vault follow the procedure:
Go to Hosts select Windows Agent.

Click Modify Host and select a value for the Vault.

Click Finish.

You can link the following two types of Windows Agents:

Active Directory type Credential Vaults can be used for linking, if the Windows Agent is connected to an Active Directory Domain and to reference only Active Directory accounts in the Agent.

Windows Hosts type Credential Vaults can be used for linking, if the Windows Agent is a stand-alone Windows Host or a Windows Agent which is part of a Domain but also has Local Accounts.

Knowledge Base Article Link

URL Name
KM000010301