• State Not Answered
  • Replies replies
    8
  • Subscribers subscribers
    26
  • Views views
    857
  • Users 0 members are here
  • Locked Locked
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Access request history for others with idm 4.7.2 Identity App ?

sma2006

Hi,

With the new Identity App, the user app administrator can access the request history for other .

According to the documentation a team manager or supervisor  might be able to access history of his team members .

If I set a user as provisioning administrator, he can see request history for other, ok, but he gets access to all configuration options, does not make sense.

But when I create a team, the team manager cannot see request history for anyone ?

Does anyone tried this ?

Thx

Sylvain

Parents
  • 0

    Hi, 

    Well i have been searching the same topic. I cannot grant specific rights to access others history.

    The client configuration is disabled for "others history". It can however be overrided with just removing the html disabled attribute on the page which allows you to click on it and set user,groups etc. I do not know the effect of this yet, and I have not tracked the desired rights for this.

    At the moment im trying to use the predefined helpdesk resources, more specific the one called Users-History. This allows in some cases to access the page and see the button "others" on history page.

    However one problem is that the user cannot search and find other users. There are also some interference between the client settings and the helpdesk roles, some of them seem to be overriding the settings of the other.

     

    So, im still searching the rights required to give a user permissions to view others request history.

    No solution yet, 4.7.3 is still not coming to our users sadly. 

  • 0 in reply to 

    I have the same issue. I spend all day trying to find a set of permissions to would show the 'other' tab.

    Only role that displays the tab is "Provisioning Admin", but this role gives way to much permissions.

    I expected making a team requester and giving it a combination of "Provisioning Manager" and the resource "History Access" would make this 'other' tab available. But unfortunately it does not.

    Is it a bug or am I missing something?

  • 0 in reply to 

    Hi,

    This is a bug that might be fixed with IDM 4.7.5 in June.

    NetIQ support will provide me a fix for IDM 4.7.4, but I'm not yet upgraded to 4.7.4.

    Hope this help.

    Thx

    Sylvain

  • 0   in reply to 

    Sylain,

    Is this an issue inside the app, implementing the permissions, or in reading eDir to calculate and assess the permissons?

    I.e. The Permission model in UA was at least in 4 places before, and I am wondering if this is now a fifth. 

    Curious if in working th ebug you gained any inisght on the location of the issue.

     

Reply
  • 0   in reply to 

    Sylain,

    Is this an issue inside the app, implementing the permissions, or in reading eDir to calculate and assess the permissons?

    I.e. The Permission model in UA was at least in 4 places before, and I am wondering if this is now a fifth. 

    Curious if in working th ebug you gained any inisght on the location of the issue.

     

Children
No Data

Resources

Support
Documentation
Learning Services
Partner Programs
Privacy
Compliance
Help
Company
Privacy Policy
Terms of Use
Cookies Preferences
Accessibility
Anti-Slavery Statement
Support
Contact Us
Careers
Code of Business Conduct and Ethics
The opinions expressed above are the personal opinions of the authors, not of OpenText. By using this site, you accept the Terms of Use. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.), Hewlett Packard Enterprise Company, or Micro Focus. As of January 31, 2023, the Material is now offered by OpenText, a separately owned and operated company. Any reference to the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks is historical in nature and the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks are the property of their respective owners.