Hi LewisJ,

Thank you for the update and clarification regarding the ESM upgrade. I appreciate the guidance on keeping the Platform and ESM versions aligned.

I will ensure that we upgrade our ESM to version 7.7 to maintain compatibility with the Platform. In the meantime, it's good to know that we can still access the original command center on our ESM hostname.

Thanks again for your assistance.

Best regards,
aaron_hsia

It also appears there's a bug in 24.1 where if your ESM usernames aren't in 'email' format, the fusion page won't redirect you properly and you'll get an error saying user not found. At least that is what is occurring in my environment. 

I've logged a support ticket for this. 

Hello Lewis, 

we are aware of this issue and we are working on fixing it.

In the meantime, the only solution in order to use the fusion integration is to accommodate the ESM usernames in 'email' format.

Best Regards, 

Daniel