Environment
Support Portal
Situation
The OpenText Process for Change Requests (CRs), also known as "Known Problems" or "Defects", is detailed in KM000028047 . The progress of a specific active CR can be followed by subscribing to email notifications…
Environment
Support Portal
Situation
Once a CR is created and published, it is now OpenText policy to close the associated support case and provide a link to the published CR. The current status of the CR can then be checked on demand.
Resolution…
Environment
Software Licenses and Downloads (SLD)
Situation
It is not always apparent if a download was completed correctly. Therefore it is good practice to check the hash checksum of the downloaded file
Resolution
Download check_hash.ps1…
If the search string contains a single quote and the Knowledge Base (KB) search is not authenticated, then the following error will occur: Unauthorized -This server could not verify that you are authorized to access the document requested. Either you…
Environment
Support Portal
Situation
Case was closed but issue happened again and the case needs to be re-opened to add additional information.
Resolution
Log into the Support Portal ( https://portal.microfocus.com )
-Select Cases > View All…
Environment
Software Licenses and Downloads
Situation
I have purchased software and have received an electronic delivery mail with a link to my products in SLD.
How do I activate my license key(s)?
How do I download the latest software version…
Environment
Support Portal ( portal.microfocus.com ) Software Licenses and Downloads ( sld.microfocus.com )
Situation
Forgot the password to log into the Support Portal or Software, Licenses and Downloads (SLD) Portal.
Resolution
Go to Forgot…
Environment
Software Licenses and Downloads (SLD)
Situation
On the Software Licenses and Downloads Portal (SLD), the key is automatically generated and available for download for most products. For some products, however, SLD doesn't generate a…
Environment
Support Portal
Situation
Case that was visible in the Support Portal disappeared from my list of cases.
Cause
The Case is no longer marked as visible in the support database.
Resolution
Contact Customer Support using the Chat…
We recently added a new feature to our Support Portal to aid with the management of your cases. You can now “Export to CSV” a list of cases.
For example, see the screen shot below, showing how to export your open cases.
Environment
SLD Portal https://sld.microfocus.com
Situation
A product and the corresponding license need to be updated to a newer version.
Resolution
1. Log into the SLD Portal https://sld.microfocus.com 2. Click on "Entitlements" at the top…