An Inactive support entitlement is an entitlement with a future start date. The support agreement has been renewed but the Start Date of the support entitlement is in the future.
Environment
Support Portal
Situation
The My Entitlements…
Environment
Software Licenses and Downloads (SLD)
Situation
On the Software Licenses and Downloads Portal (SLD), the key is automatically generated and available for download for most products. For some products, however, SLD doesn't generate a…
Environment
Software Licenses and Downloads (SLD)
Situation
Depending on the product's licensing setup, different information is required for SLD to generate a license key. The system might ask for specific parameters during the license activation…