Hello,

Thank you for the feedback. I am part of the SLD team and in charge of the videos and other self-help content. 

Permissions are set at the order number level, but we know it's hard for additional users, who want to get access to a specific entitlement, to know the order number or know where they can get it from. They can't bet set at the account level as it is unacceptable for large enterprises to grant all employees access to the licenses, so there needs to be a lower level. Access can be requested with the contract ID (Customer Service ID) as well, this ID might be available more easily. If these identifiers are not known, please reach out to the License Delivery Center in your region who will investigate and sort out your access. We understand it's not ideal having to reach out to support in a self-service portal, but it's inevitable in some case (like with access requests), especially in a partner/distributor scenario. That's why we expose the contact information of the License Delivery Centers at the end of all videos. For data privacy reasons we can't expose the first Administrator in the portal, but again, Liucensing Support can easily look that up and support the access request. The statement that the first administrator cannot be changed is not accurate. If responsibilities change, any Administrator can be added and/or deleted, just not the only one, as every order needs to have one Administrator. Please let me know if I can help any further.

Appreciate all the feedback - I will notify the team who created the video!

A total mess, and we need those instructions to get to all those points in the distribution chains.   At least got the right people added in our case after lots of raising a ruckus to get that fixed.  We need to get ahead of this, rather than behind.

Andy Konecny 

Where is the process for that order needs to be very clear as to who that first administrator is (I've seen it fail spectacularly, stuck with the distributor).

Yes, the distributor provides an email on the Micro Focus order and that person is the first administrator who has full access to all the products. That happened to me so I opened a case and was told there was no way change it once the first administrator had been associated with an order.

What a mess. 

For SLD permissions, this video leaves many hanging for what they are actually looking for.
 - Given that most people, who need the actual access, don't typically have any clue about the order details.
 - Where is the process for that order needs to be very clear as to who that first administrator is (I've seen it fail spectacularly, stuck with the distributor).

We need the matching process details, linked here, for that administrator to add the users who will actually be using this access.