Environment

Situation

Resolution

• Log into Software Licenses and Downloads (SLD) Portal and select your account
• Navigate to the IAM (Identity Access Management) tab

• Click on Manage Entitlement Folders

• Enter the Install Location (which is the end customer account) in the Search for Folder field, hit enter or click on the magnifying glass

• Click on a folder to see the orders assigned to this end customer

• Alternatively search by order number:
  • Click on Order Number
  • Enter an Order number in the Search for Order field
  • The end customer owning the order will be displayed

• Click on the folder to see the order and entitlements

• Navigate back to Home
• Click on Manage User Folders to see the users with access to the orders assigned to an end customer

• Enter the Install Location (which is the end customer account) in the Search for Folder field, hit enter or click on the magnifying glass

• Click on a folder to see the users and their permission level (role)

• Alternatively search and manage users by order number:
  • Click on Order Number
  • Enter an Order number in the search field
  • The end customer owning the order will be displayed
  • Click on the folder name
  • The users will be displayed

Additional Information

• Americas: mfi-milicensingna@opentext.com (English & Spanish)
• Europe, Middle-East & Africa: mfi-milicensingemea@opentext.com (English)
• Asia-Pacific & Japan: mfi-licensesapac@opentext.com (English, Chinese, Japanese)