TITLE

DESCRIPTION

YOUTUBE LINKS

Customer Portal - General Navigation

General navigation overview of the Micro Focus Customer Portal.

https://youtu.be/wBzF1W7JYqE

Customer Portal - Login and Access

This module covers the portal login to access the support portal and new account creation if you are new to the site and do not have a Micro Focus account.

https://youtu.be/r3cTmNYB_Rk

Customer Portal - Knowledge Content Search Overview

Overview of the knowledge search functions within the Customer Portal to help you solve problems more quickly with information already available on the site.

https://youtu.be/nz19xw82Ndo

Customer Portal - Chat Feature

How to engage in a chat service with a Micro Focus service agent. Multi-language is available.

https://youtu.be/RXaLKwyXeVg

Customer Portal - New Case Creation

A basic concept of opening a new Micro Focus support case.

https://youtu.be/j3zgmuy6Cw0

Customer Portal - Existing Case Management

A basic concept of viewing and managing your existing Micro Focus support case.

https://youtu.be/jgz3C_1ptL0

Customer Portal - How to Share Files with Support

A basic concept of uploading files to support via a Micro Focus secure and encrypted file transfer system.

https://youtu.be/rQXBLgJr5S0

Customer Portal - Entitlement and Asset Management Overview

A basic concept of viewing your support entitlements and assets you have purchased from Micro Focus.

https://youtu.be/WVBJbcMOUDU

Customer Portal - Flexible Credits Overview

A basic concept of viewing and managing your Flexible Credits, if you have this type of software entitlement.

https://youtu.be/ZMw81WXjHNo

Customer Portal - Delegated Admin and User Access Overview

Understanding the Delegated Admin at your site, what permissions they have and how to control who can use your support entitlements.

https://youtu.be/xbHEDRPpXFc

Customer Portal - Manage Your Email Notifications

How to manage your email notifications to stay current, including new product offerings, product updates and patches, and security alerts.

https://youtu.be/jDppFb5KcE4

Customer Portal - Manage Your Profile Settings

How to manage and edit the information associated with your login.

https://youtu.be/FoXJcXwt138

Customer Portal - Accessing the Software License and Download (SLD) Portal

Introduction to logging in to the SLD portal from the Customer Portal.

A more in-depth training is available via Software Fulfillment Training. Software Fulfillment Training

 https://youtu.be/cjapxQ5-KTY

Customer Portal - Additional Help and Resources

Access additional help and resources https://support.microfocus.com/help/

 https://youtu.be/uh8oU7vecUo