News From Support

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News from Support

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Welcome 2025-02-24

Knowledge Document: Unable to update cases via email 'Your message was detected as SPAM'

159 3 1
by Caroline Oest
Welcome 2025-01-22

Knowledge Document: How to connect with the Account Manager, Customer Success Manager(CSM), or Sales Team from OpenText

107 0 1
by Caroline Oest
Welcome 2024-10-16

Knowledge Document: How to resolve the “Account Blocked” Error in the OpenText Learning and Demos Portal

246 0 1
by Caroline Oest
Welcome 2024-10-15

We’re hiring! Join our Enterprise Professional Services team!

198 0 0
by Caroline Oest
Welcome 2024-08-21

Knowledge Doc: Case Management - Updating Cases via Email and the Support Portal

331 0 1
by Heather Caldwell
Welcome 2024-06-10

Knowledge Document: Redeeming Flexible Credits

409 0 1
by Caroline Oest
Welcome 2024-05-06

Knowledge Document: Why are Inactive Support Entitlements listed under My Entitlements in the Support Portal?

578 0 0
by Caroline Oest
Welcome 2024-04-18

Knowledge Document: How to subscribe to email notification updates for a specific Change Request (CR), aka "Known Problem" or "Defect"

648 0 0
by Caroline Oest
Welcome 2024-04-03

Knowledge Document: The OpenText Process for Change Requests (CRs)

979 3 1
by Caroline Oest
Welcome 2024-03-25

Knowledge Document: How to check the hash checksum of files downloaded from SLD

1128 1 1
by Caroline Oest

Tips & Info

Welcome

Knowledge Document: Searching the KB results in an error : Unauthorized - This server could not verify that you are authorized to access the document requested ...

941 0 2

2024-02-15

by Caroline Oest
Tips & Info

Welcome

Knowledge Document: How Delegated Administrators enable notification when a user requests access to entitlements in the Support Portal

779 0 0

2024-01-31

by Caroline Oest
Tips & Info

Welcome

Knowledge Document: How to re-open a closed case in the Support portal

1558 0 1

2023-09-28

by Caroline Oest
Tips & Info

Welcome

Knowledge Document: How to activate, update, rehost licenses and download software in the Software Licenses and Downloads (SLD) Portal

1548 0 1

2023-09-14

by Caroline Oest
Tips & Info

Welcome

Video: Accessing the SLD Portal

767 0 0

2023-09-14

by Caroline Oest
Tips & Info

Welcome

Video: SLD Permissions and Access Request

1228 5 1

2023-09-14

by Caroline Oest
Tips & Info

Welcome

Video: Activating, Rehosting and Updating a License Key

614 0 1

2023-09-14

by Caroline Oest
Tips & Info

Welcome

Knowledge Document: How to recover forgotten password for the Support Portal

529 0 1

2023-09-07

by Caroline Oest
Tips & Info

Welcome

Knowledge Document: Unable to remove a user in the Support Portal

733 0 1

2023-08-16

by Caroline Oest
Tips & Info

Welcome

Knowledge Document: How ISV Partners manage their end customers’ orders and respective users

454 0 1

2023-07-20

by Caroline Oest

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The opinions expressed above are the personal opinions of the authors, not of OpenText. By using this site, you accept the Terms of Use. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.), Hewlett Packard Enterprise Company, or Micro Focus. As of January 31, 2023, the Material is now offered by OpenText, a separately owned and operated company. Any reference to the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks is historical in nature and the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks are the property of their respective owners.