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Attend My Gartner Session: What You Don't Know Can Hurt You

Travis Greene

Are you confident you know all the IT resources in your organization? Or are you overlooking critical assets that could create security vulnerabilities and increase your downtime risk? In today's fast-paced IT environment, agility is key, but you can…
- 1 month ago
- IT Operations Cloud
- IT Operations Cloud Blog
Video: How to enable debugging in Service Manager

Caroline Oest

SM Practitioner Forum - How to enable debugging in Service Manager. This video will demonstrate on how to perform debugging in Service Manager for Windows client and Web-tier client.
- 5 months ago
- OpenText Service Manager
- Service Manager Tips
Webinar: Real Examples of How AI Can Help Your Organisation Do More With Less, Sept. 26

Caroline Oest

Sep 26 2024, 12:00pm CEST Duration: 90 mins Presented by Dean Clayton, ITSM/ITOM Senior Product Manager, OpenText About this talk Join Dean Clayton as he showcases real-world examples of how organizations are using AI to enhance…
- 5 months ago
- OpenText Service Management Automation X
- Service Management Automation X Learn
What's New in OpenText Service Management (SMAX)

sibels

OpenText Service Management (SMAX) uses built-in AI and analytics to deliver smart IT service management (ITSM), IT asset management (ITAM), and enterprise service management (ESM). Easy to deploy, configure, and update, OpenText Service Management…
- 6 months ago
- IT Operations Cloud
- IT Operations Cloud Blog
Improve Integration with Service Management

Arnon Henrique Tillmann da Silva

It would be really nice if PPM had the abillity to create a Any Request Type (not RFC) in Service Management to Fulfill a task. For instance, my client has an Service Management Offering for Software Selection, and it would be nice if PPM could (natively…
- 9 months ago
- OpenText Project and Portfolio Management
- Project and Portfolio Management Ideas
unable to attach Attachment in existing tickets through REST postman API client for SMAX

Jatin Mehra

Dear Experts , We are not able to attach Attachment in existing tickets through REST postman API client for SMAX . We are getting below error while updating/add attachments with existing tickets through Postman API Client , Please let me know , where…
- 10 months ago
- OpenText Service Management Automation X
- Service Management Automation X Discussions
Top 10 Reasons to Modernize Your IT Service Management with OpenText SMAX

Christina Wood

OpenText SMAX is a modern IT service management solution that leverages AI-powered support to optimize IT operations. It reduces the burden on IT by enabling users to make requests, get answers, and resolve issues quickly within a single self-service…
- over 1 year ago
- IT Operations Cloud
- IT Operations Cloud Blog
Treffen Sie OpenText beim SMF Schweiz 2023 - 26. Oktober - Zürich

Caroline Oest

Viele IT-Organisationen streben danach, sich im Unternehmen als zuverlässige Service Provider zu positionieren. Dieser Wunsch wächst, da sie mit vielen externen und oft professionelleren Service- oder Cloud-Anbietern konkurrieren. Die Hauptpriorität liegt…
- over 1 year ago
- OpenText Service Manager
- Service Manager Tips
How to see OLA assigment groups and OLA status in REPORTS per by request ?

Resul Muşlu

Hello, I want to create a report from the Reports screen. in this report I want to see the OLA status of the related request / incident / problem and etc. records. Which groups are assigned on the relevant record and what is the OLA status of those…
- Answered
- over 1 year ago
- OpenText Service Management Automation X
- Service Management Automation X Discussions
OpenText auf der Rethink! IT und IT Infrastructure & Operations in Berlin, 17. - 19.9.2023

Caroline Oest

Budapester Str. 45 | 10787 Berlin https://www.rethink-enterprise-it.de Strategie. AI. Transformation. IoT. Die 10. Rethink! IT - unsere Konferenz rund um das Thema IT- und Digitalisierungsstrategien! Die Rethink! IT ist die Top Management…
- over 1 year ago
- OpenText Service Manager
- Service Manager Tips
centralized monitoring of Data Protector (by API)

Thomas Reichardt

it is requested to provide a centralized monitoring of DP environment that can be accessed by 3rd party tools through API requirement is to have the relevant data in one place and to get back meaningful values for the parameters plus proper documentation…
- over 1 year ago
- OpenText Data Protector
- Data Protector Ideas
Résultats de l'étude ITSM 2023 (in French)

Caroline Oest

Résultats de l'étude ITSM 2023 Découvrez les informations clé de cette étude menée par CIO LMI début 2023 ! La productivité au service de l’amélioration de l’expérience utilisateur. !
- over 1 year ago
- OpenText Service Manager
- Service Manager Tips
Knowledge Document: Details on information / error message in Service Manager (SM) "Balancer Couldn't find any available nodes

Caroline Oest

Environment All versions of Service Manager (SM) Situation An informational / error message is observed in the SM system and log files: JRTE I Balancer Couldn't find any available nodes. LoadBalancer is up, but none of the servers are ready to…
- over 1 year ago
- OpenText Service Manager
- Service Manager Tips
Reset Password email link needs to change in 2021.11 version of SMAX

hiteshkumar

We have SMAX 2021.11 version installed at customer premises. They were using it from the local networks which is in internal to DC. Recently they did netting and accessing SMAX over the internet. The difference here is.. The FQDN/external access of SMAX…
- over 1 year ago
- OpenText Service Manager
- Service Manager Discussions
Knowledge Doc: Unable to open Service Manager login page after Webtier 9.72.0026 deployment

JRoth

After deploying SM9.72.006 Web Tier, The SM login page cannot be opened. JDK11 has been installed. The SM 9.71 Web Tier deployed by the same method can open the login page normally. Read the full knowledge document and resolution here.
- over 1 year ago
- OpenText Service Manager
- Service Manager Tips
Knowledge Doc: How to make more fields visible and editable when performing Mass update/close operations

JRoth

Under the default configuration of OOB, only some fields can be selected when performing Mass update/close, and some fields cannot be found, such as subcategory, but the user wants to change the value of this field in batches, so you need to Find this…
- over 1 year ago
- OpenText Service Manager
- Service Manager Tips
Knowledge Doc: Button not showing in the Webtier, but is showing in the Windows Client

JRoth

When customers set more than 1 visible condition for a button in a form, the button is visible on the Windows client, but not visible on the Web client. Example: [$uCMDBRelatioinship]=false & status in $L.file="available" does not work Using only one…
- over 1 year ago
- OpenText Service Manager
- Service Manager Tips
Knowledge Doc: Smart Analytics/Smart Search - Content3 service does not start.

JRoth

Sometimes, when there is too much data in a particular system and due to force stopping of the Smart Analytics services, the index may get corrupted and Content3 service will not be able to start correctly. Which will lead to reindexing issues and missing…
- over 1 year ago
- OpenText Service Manager
- Service Manager Tips
Time to upgrade to ZENworks Service Desk v8.3.1

ppedron

ZENworks Service Desk v8.3.1 is ready for action! Check your version by reviewing the ZSD Version Currency page. These new ZSD system enhancements greets the technician and customer with added benefits to gather the accurate information from the start…
- over 2 years ago
- Portfolio
- Portfolio Blog
Don't let your Service Desk Tickets Stall - Assign a Delegate

ppedron

ZENworks Service Desk announced a new Delegate Role in ZSD v8.3. The Delegate Role is an important new feature that ensures someone is assigned to manage the requests as a customer is on leave or holiday so the requests do not not stall. What is a…
- over 2 years ago
- Portfolio
- Portfolio Blog
Support Tip: With browser zoom level to 110%, the height of the masthead is unexpectedly increased each time you toggle the visibility of the right panel.

JRoth

This article addresses the following issue with ServiceManager 9.x up to SM9.71: With the default zoom level set to 100%, after you increase the browser zoom level to 110%, the height of the masthead is unexpectedly increased each time you toggle the…
- over 2 years ago
- OpenText Service Manager
- Service Manager Tips
An Introduction to ZENworks Service Desk – Extending the typical Help Desk System, June 14

Caroline Oest

Technical Insight Series Where: GoTo Webinar link provided to registered participants Cost: Free Register Now> for the series! An Introduction to ZENworks Service Desk – Extending the typical Help Desk System ZENworks Service Desk is a…
- over 2 years ago
- OpenText ZENworks Suite
- ZENworks Tips
An Introduction to ZENworks Service Desk – Extending the typical Help Desk System, June 14

Caroline Oest

Technical Insight Series Where: GoTo Webinar link provided to registered participants Cost: Free Register Now> for the series! An Introduction to ZENworks Service Desk – Extending the typical Help Desk System ZENworks Service Desk is a…
- over 2 years ago
- Technical Insight Series
- Technical Insight Series
Support Tip: Type field is empty in screlation table when copying and escalating interaction

JRoth

After "Copy Record" of an Interaction and "Escalate" without saving the new interaction, the screlation record has empty type instead of "Escalation". This is the workaround for defect: OCTCR19X1102912 Type field is empty in screlation table when copying…
- over 2 years ago
- OpenText Service Manager
- Service Manager Tips
SMAX | Category not able to link with type of CI in SACM

hiteshkumar

Current SMAX version is 2021.08 We are trying to link SMAX category, subcategory with Type attributes of CI. That feature is not there and customer looking forward to incorporate in upcoming release. Let me know if any solution and workaround can…
- over 2 years ago
- OpenText Secure Messaging Gateway
- Secure Messaging Gateway Ideas