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Knowledge Document: ZSD Internal Certificate Authority Alternative Name

Caroline Oest

Products ZENworks Service Desk (ZSD) (Novell Service Desk (NSD)) Environment ZSD (not related to versions) Situation Replacing ZSD with an internal CA (Certificate Authority) that is self signed and trusted. Failing NET::ERR_CERT_AUTHORITY_INVALID…
- 6 months ago
- OpenText ZENworks Suite
- ZENworks Tips
ZENcast Live! On-Demand Library

ppedron

Welcome to the ZENcast Live! On-Demand Library Repository What is ZENcast Live! - Was a dedicated semi-monthly live chat with the ZENworks community about anything ZENworks. Here we announce the latest versions and activities on each of the ZENworks…
- 6 months ago
- Portfolio
- Portfolio Blog
Introducing ZENworks Service Desk v24.2

Brett Knudson

ZENworks Service Desk is a fast and easy ITIL-based help desk solution for small to medium-sized organizations looking for ITSM service management. The newest iteration of ZENworks Service Desk is here! ZENworks Service Desk v24.2 is a complete management…
- 6 months ago
- Portfolio
- Portfolio Blog
Video: Explore the new ZSD v24.2 and ways to brand the portals

Caroline Oest

We will be upgrading to ZSD v24.2 and viewing what's new, along with the branding options for the portals to customize according to your company policies.
- 8 months ago
- OpenText ZENworks Suite
- ZENworks Tips
Video: ZENworks Service Desk Best Practices & Privileges

Caroline Oest

Guest Oliver Vorm Walde is presenting the privileges pertaining to ZENworks Service Desk and what to expect when modifying the configuration.
- 9 months ago
- OpenText ZENworks Suite
- ZENworks Tips
Knowledge Document: Creating KBA from a Request

Caroline Oest

Environment ZSD v8.2.x and higher Situation How to Create a KBA from a Request Cause Fixing an issue and recording the process in a Note gives the technician the ability to create a KBA article from that Note to be edited for final publishing in the ZSD…
- 9 months ago
- OpenText ZENworks Suite
- ZENworks Tips
Knowledge Document: Converting ZSD Ticket between Service Requests and Incident Requests

Caroline Oest

Environment This is works in all versions of ZSD Situation What are the requirements for converting requests between Service and Incident Types? Resolution There are only 2 types of Request conversions. Incident Request to Service Request Conditions…
- 9 months ago
- OpenText ZENworks Suite
- ZENworks Tips
Knowledge Document: Item Lifecycle States

Caroline Oest

ZENworks Service Desk Items have various lifecycle status's that can trigger outages, alerts or availability to create tickets. These Items are in the CONFIGURATION settings of ZSD configured under Categories. This allows each Item have different Status…
- 9 months ago
- OpenText ZENworks Suite
- ZENworks Tips
Knowledge Document: Configure ZSD for Customer Timezone Use

Caroline Oest

Environment ZENworks Service Desk v8.3.x, 23.x and higher Situation Configuring the ZSD system for Users to be using their own time zone in the requests and SLA calculations. Example: ZSD System in London, UK The customer is located in Wales and set…
- 9 months ago
- OpenText ZENworks Suite
- ZENworks Tips
Knowledge Document: Using a Cloud Directory for a User Source

Caroline Oest

Environment ZENworks Service Desk v23.3 and higher Situation Connecting ZENworks Service Desk to use the cloud AzureAD User Sources is supported. AzureAD is available as a ZSD system selection as a user source. Resolution To configure AzureAD User Sources…
- 9 months ago
- OpenText ZENworks Suite
- ZENworks Tips
Knowledge Document: Remove Customer Portal Survey Dashlet

Caroline Oest

Products ZENworks Service Desk (ZSD) (Novell Service Desk (NSD)) Environment ZENworks Service Desk v8.2 and higher Situation Surveys dashlet is a default dashlet on the Customer Portal HOME page. If Surveys are not used in the environment…
- 9 months ago
- OpenText ZENworks Suite
- ZENworks Tips
Introducing ZENworks Service Desk v24.1

Brett Knudson

ZENworks Service Desk is a fast and easy ITIL-based help desk solution for small to medium-sized organizations looking for ITSM service management. The newest iteration of ZENworks Service Desk is here! ZENworks Service Desk v24.1 boasts new features…
- 11 months ago
- Portfolio
- Portfolio Blog
Knowledge Document: ZENworks Service Desk 24.1 Upgrade Cookbook

Caroline Oest

Environment ZENworks Service Desk v8.3.0 ZENworks Service Desk v8.3.1 ZENworks Service Desk v23.3 ZENworks Service Desk v23.4 Situation Upgrading to ZENworks Service Desk v24.1 is dependent on the previous supported versions. These supported versions…
- 10 months ago
- OpenText ZENworks Suite
- ZENworks Tips
The Road to Excellence: How Service Desk Transformed Road Network Management

Brett Knudson

The Challenge Managing the infrastructural road network of any area is no small task, let alone one of the most travelled areas in Europe. Milano Serravalle manages the surrounding Lombardy region road network and employs around 700 people to monitor…
- 11 months ago
- Portfolio
- Portfolio Blog
Knowledge Document: Technician Dashboard Widget - adding more widget pages

Caroline Oest

Products ZENworks Service Desk (ZSD) (Novell Service Desk (NSD)) Increasing the max number of the records available in the widget by modifying the system.properties located at /opt/novell/servicedesk/server/webapps/LiveTime/WEB-INF…
- 12 months ago
- OpenText ZENworks Suite
- ZENworks Tips
Knowledge Document: ZENworks Service Desk (ZSD) error displayed on the Appliance Admin page Error: RemoteLookupFailureException

Caroline Oest

Environment ZENworks Service Desk (ZSD) (multiple versions affected 8.x and 23.x) Situation The Appliance Administration Portal fails to load and the following error message is displayed in the browser: Cause The Appliance hostname is misconfigured…
- over 1 year ago
- OpenText ZENworks Suite
- ZENworks Tips
Video: ZCM Software Usage & ZSD What's New

Caroline Oest

Checking out ZCM Software Usage today along with ZENworks Service Desk v23.4 What's New. Deeper dive into ZENworks Software Usage on Dec 7th.
- over 1 year ago
- OpenText ZENworks Suite
- ZENworks Tips
Video: What's New in ZENworks Service Desk v23.3

Caroline Oest

This video explains what's new in the latest release of Service Desk.
- over 1 year ago
- OpenText ZENworks Suite
- ZENworks Tips
Video: ZENworks Service Desk Latest Version 23.3 and Why to Keep ZSD Updated

Caroline Oest

ZENworks Service Desk v23.3 is released! Discover some new features and the advantages of keeping the system current.
- over 1 year ago
- OpenText ZENworks Suite
- ZENworks Tips
Video: ZSD Upgrade to v23.3 & OpenText Versioning

Caroline Oest

We'll be discussing the OpenText versioning model and how it affects the products. Also demonstrating ZSD v23.3 upgrade. Well talk about the versioning and then go into a demonstration of ZSD Upgrade from v8.3.1 to v23.3.
- over 1 year ago
- OpenText ZENworks Suite
- ZENworks Tips
Opentext ZENworks Service Desk 23.3 (8.4.0) has been released

Caroline Oest

Products ZENworks Service Desk (ZSD) (Novell Service Desk (NSD)) Article Body Recommended Software Update OpenText is announcing the release of Product: ZENworks Service Desk Version: 23.3 (8.4.0) Languages: English, French,…
- over 1 year ago
- OpenText ZENworks Suite
- ZENworks Tips
Knowledge Document: ZENworks Service Desk v23.3 Upgrade Cookbook

Caroline Oest

Products ZENworks Service Desk (ZSD) (Novell Service Desk (NSD)) Reminders This upgrade will not appear in SLD as a download ZSD Appliance must be at version 8.3.x ZSD In-Place Upgrade is performed through Appliance Administration…
- over 1 year ago
- OpenText ZENworks Suite
- ZENworks Tips
Video: ZENcast Live! ZSD v23.3 What's New!

Caroline Oest

Looking at the latest features in the July release of ZENworks Service Desk v23.3!
- over 1 year ago
- OpenText ZENworks Suite
- ZENworks Tips
Webinar at TTP conference: Customer Tips/Tricks using ZSD Automation, July 20

Caroline Oest

1.45pm ‐ 2.35pm Speaker: Paul Pedron, OpenText This session will show how customers have automated ZENworks Service Desk processes providing uniquely streamlined configuration to expedite problem resolution. The draft agenda for the main conference…
- over 1 year ago
- OpenText ZENworks Suite
- ZENworks Tips
ZSD 23.3 Beta - Join the Public Beta Team

ppedron

ZENworks Service Desk Public Beta is starting next week. See how you've impacted your ZENworks Service Desk platform with ideas and requests. Here are the top 3 reasons to participate in the ZENworks Service Desk Public Beta Jump start your knowledge…
- over 1 year ago
- Portfolio
- Portfolio Blog

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Browse By Tags

Knowledge Document: ZSD Internal Certificate Authority Alternative Name

ZENcast Live! On-Demand Library

Introducing ZENworks Service Desk v24.2

Video: Explore the new ZSD v24.2 and ways to brand the portals

Video: ZENworks Service Desk Best Practices & Privileges

Knowledge Document: Creating KBA from a Request

Knowledge Document: Converting ZSD Ticket between Service Requests and Incident Requests

Knowledge Document: Item Lifecycle States

Knowledge Document: Configure ZSD for Customer Timezone Use

Knowledge Document: Using a Cloud Directory for a User Source

Knowledge Document: Remove Customer Portal Survey Dashlet

Introducing ZENworks Service Desk v24.1

Knowledge Document: ZENworks Service Desk 24.1 Upgrade Cookbook

The Road to Excellence: How Service Desk Transformed Road Network Management

Knowledge Document: Technician Dashboard Widget - adding more widget pages

Knowledge Document: ZENworks Service Desk (ZSD) error displayed on the Appliance Admin page Error: RemoteLookupFailureException

Video: ZCM Software Usage & ZSD What's New

Video: What's New in ZENworks Service Desk v23.3

Video: ZENworks Service Desk Latest Version 23.3 and Why to Keep ZSD Updated

Video: ZSD Upgrade to v23.3 & OpenText Versioning

Opentext ZENworks Service Desk 23.3 (8.4.0) has been released

Knowledge Document: ZENworks Service Desk v23.3 Upgrade Cookbook

Video: ZENcast Live! ZSD v23.3 What's New!

Webinar at TTP conference: Customer Tips/Tricks using ZSD Automation, July 20

ZSD 23.3 Beta - Join the Public Beta Team

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