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  • Aller plus loin avec l'observabilité

    Aller plus loin avec l'observabilité

    Dans un contexte où les infrastructures informatiques sont de plus en plus complexes et hybrides il devient de plus en plus difficile de pouvoir conserver une vision d'ensemble de bout en bout. Alors que le système hérité garde une place encore importante…
  • Attend My Gartner Session: What You Don't Know Can Hurt You

    Attend My Gartner Session: What You Don't Know Can Hurt You

    Are you confident you know all the IT resources in your organization? Or are you overlooking critical assets that could create security vulnerabilities and increase your downtime risk? In today's fast-paced IT environment, agility is key, but you can…

  • location rule not working

    Hello I have requirement for "Submit Well+Being Fitness Reimbursement Claim" to create one user option in the form that will show the amount of reimbursement amount entitled to user based on their location and this field will be non-editable. so I…

  • Extract multiple values from a comma delimited string field

    We have a customer on SMAX 24.2 that is trying to extract multiple values from a comma delimited string field. Each of the values extracted then needs to be processed separately. For example this may look like 'AA001, AB002, AC003, AD004, AE005' but…

  • Capability to export related records or associated records in M:M relations

    Hello Everyone, Do we have any way to export related records in M:M relationship records.?

  • Is there any option or way to populate User options from Change to Service request?

    Hi Everyone, We have a use case where a new Service request has to be created with two automated tasks once Change request has reached "CMDB Update" phase. Now the "User options" in model has to be populated into new Service request, may be with same…

  • Integração SLACK + SMAX

    Preciso realizar uma integração do portal de chamado SMAX para repassar informações do chamado para o SLACK e integrar com a ferramenta, a priori estou querendo realizar isso com o DASHBOARD JIRA, ele já está integrado com o SLACK, porém gostaria de integrar…

  • how to auto populate actual service field in the offering form once the ticket is logged based upon the user selection values.

    Hello , I am trying to auto populate the service field in the offering form based upon the user selection field (System Please select ) values in the offering form once ticket is logged but it's not working for me. If user selects SWINFRA , then the…

  • Not able to populate data for custom attributes when we relate Request ticket to Incident Tickets or with other modules under More option.

    Dear Experts , As one of our customer requirement , we need to auto populate data for custom attributes from Request Tickets when we relate to other modules (ex:- incident, request, problem or change) by click under more option. It is populating data…

  • how to add one extra field in the offering request form for all the offerings in smax

    I have requirement to add Title field in the all the offerings request form. Is there any studio level configuration to do. Please see my attached screenshot

  • Is their any option to customize Incident Home page View in SMAX 24.2 Version

    Dear Experts , Please help to suggest that is any option to customize Incident Home Page View for Owned by Me widget in SMAX . Below screenshot for further reference . . Please suggest on this . Regards, Jatin
  • OpenText Service Management

    What's New in OpenText Service Management (SMAX)

    OpenText Service Management (SMAX) uses built-in AI and analytics to deliver smart IT service management (ITSM), IT asset management (ITAM), and enterprise service management (ESM). Easy to deploy, configure, and update, OpenText Service Management…

  • Need to fetch Last OU value(Location) from distinguished name which is coming in SMAX from LDAP

    Dear Experts , As one of our customer requirement that we need to fetch the Last OU value(Location) from distinguished name which is coming in SMAX from LDAP. Below is the same reference which we are getting in one attribute in SMAX:- CN=83024,OU…

  • Need to publish SMAX URL to use it via internet, what are the requirements?

    in HA and on-prim SMAX environment, we need to publish the SMAX url to be accessed via internet. so that users can log their incidents So we need to know all the requirements (DNS, Firewalls, Ports ,Certificates, .... and so on) to successfully publish…

  • How we can enable seach of category field on the baisis od sub category

    Hi Team, The customer want that we can seach the sub-category with the sub-category name in category filed in Incident form while raising case. is it possible..if yes..how we can achive that.

  • Capture Total Pending Time in Tickets

    Hi Experts , We need to capture Total Pending Time/Hold Time in Tickets. Let's say , If ticket status is changed from WIP to Pending Customer at 12:30 PM . Than , we change that ticket status Pending customer to WIP at 12:50 PM.After sometime, we…

  • SMAX Opening A Future Dated Record

    Hello everyone, I want to control a future date field in Smax. I want to ensure that a record is opened when a future date is selected. I did this on after appyling changes but the rule does not seem to work. How can I solve this situation? I shared…

  • Reset SLA counter /calculation for tickets in SMAX 23.4

    Dear Experts, As per our customer, they are asking whenever any priority got switched to another Priority in tickets (asumme earlier it was P4 ... then after some time they changed the priority to P2 ) than the SLA of that ticket is updated with the…

  • pods showing status create container confige error

    hi team pods showing status create container confige error due which smax is down. how we can removbe this error and can make the smax up.

  • SMAX Self-Service Portal Custom Widget

    I have the Tenant Admin Role, but I am unable to add the custom widget with Web Components (Shadow Dom) for the Header Position in the Self Service Portal. JS File Size is 62kb

  • Mobile ESM Appps -> Approval History/ Approval status

    Hello, one of our customers stated that in previous versions, they could see the approvers of the record on the mobile application, but now they cannot see them. Is something like this possible?

  • Unable to fetch Involved Devices Attribute Values through REST API SMAX

    Dear Experts , We are not able to fetch Involved Devices Attribute Values through REST API SMAX using GET Method . We are getting below issues . Please help to suggest how we can fetch the involved devices attribute values through REST API SMAX .
  • What’s the role of humans when ITSM adopts disruptive technologies like GenAI?

    What’s the role of humans when ITSM adopts disruptive technologies like GenAI?

    Regardless of your role in Service Management, the idea (and for some already, the reality) of adopting game-changing technologies like Generative AI can be truly exciting. Who wouldn’t want to reduce the load of common support requests that stop you…

  • How can I display in one report or view whether I am an assigned expert OR an assigned person?

    How can I display in one report or view whether I am an assigned expert OR an assigned person? Does the "Filter By" function only work with "AND" ? I miss the OR function?

  • Using the match Pattern in discussions

    Hello Experts If the word matches the comment made by the end user in the discussions section, I want to set the relevant field in the record, but I cannot use the matching pattern feature . How can I use the feature? Thank you for your support…

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