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  • OO Flows not found from Studio

    SMAX version 24.3 When trying to add rule Execute Operations Orchestration (OO) and searching flows by flow name, flow is nt found

  • Useroptions Update New And Old Value Check

    Hello Everyone, In Useroptions, there is a field that references an entity or a list. And there is a different smalltext field. How to make the smalltext null when this field that references the entity or list is changed ? The screenshot I shared…

  • Field list of hover over entity link

    Dear experts, from a Request record when hovering over the Service field, two info will be displayed in the mini form: subtype and business criticality. I know the fields will only be displayed if they are filled, and I can't modify which field will…

  • CompletionCodeFulfilled appears as both Fulfilled Offline and Completed

    Why does " CompletionCodeFulfilled" appear as "Fulfilled Offline" to some users and "Completed" to others when filling the completion code in requests?

  • SMAX 24.4 - Export Tenant

    Dears, I facing an issue whenever use export tenant from suite-admin Log from " itom-bo-ats-deployment-XXXXXXXXXX" [ Thread-5] c.h.i.bo.ats.consumer.OperationConsumer : On error: mkdir: cannot create directory '/tmp/tenant-export/543532123'…

  • How to create approval for M2M enterprise asset in custom module?

    Hi everyone, I have a challenge ! What software you are using = Opentext Service Management X (SMAX) 24.4.2 Kubernetes / container When records based on the enterprise asset relationship are added for a record created by the custom app…

  • integration studio scenario is terminated

    i have SMAX 24.3 installed on embedded kubernetes. i have configured integration studio scenario to loop on the organizational person groups (from parents to childs and childs of childs) to add some relations there. when the scenario is triggered from…

  • How to move a model (change or incident) between tenants?

    Is there any update in the functionality of the dev2prod function to include models? I want to move configurations (models) from a dev-environment to test-environment and then to a prod-environment. I have a hard time to accept that the only way to do…

  • Multiple approval, Multiple fulfillment

    Hi, Just wanted to check if below scenario is possible in SMAX 1) There are TWO approval flows i.e, one for Group assignment , one for Role assignment 2) There are TWO fulfillment(Automated) tasks i.e, one for Group assignment , one for Role assignment…

  • Trying to mutlihop upgrade 2023.05 to 24.2. Getting issue while upload images "FATAL Options AWS_ACCESS_KEY/AWS_ACCESS_KEY_ID should be provied!"

    [root@ip-10-27-67-22 multihop-upgrade]# ./upgrade.sh -S 2023.05 -D 24.2 --registry-url $ecrURL --registry-user $ecrUserName --registry-pwd $ecrUserPassword --Upload-image-only 2024-12-12 14:48:50+00:00 info Start to upload image for version 23.4 ... default…

  • "Automatic recognition of CIs" stopped working and / or randomly working in SMAX 2023.05

    Hi We have SMAX 2023.05 running on premise version and noticed that autodetection of CIs in Request module has stopped working for some CIs.Such CIs were old existing CIs (not in ended phase). Such behaviour was seen in the past as well and we…

  • CI detection works only for recently updated devices

    We have on-premises SMAX 2023.05P1 and SMAX 23.4P2 both with native SACM with UCMDB showing the same symptom. When creating or updating a ticket or change CI detection only detects a certain set of devices. Those detected are more recently updated devices…

  • Send a retrieved *.png file from REST API call to another system (base64)

    Hello everyone, I need to send *.png file from SMAX to another system as base64. I've got attachment ID from SMAX by REST API request /rest/<tenantID>/ems/Request. Then I use the attachment ID in REST API request /rest/<tenantID>/ces/attachment/<attachment…

  • Extend the future time period for Group Calendars for On-Call Schedules

    At the moment it is only possible to view and plan the upcoming 3 months. It would be nice to have an extended time frame here (i.e. a whole year)

  • Transfer data from User Options filed in a Offering to a Change modell?

    Hi, We need to pass the values from fields in User options in an Offering to a Change model. How do we do that? I can't find any information about it.

  • Enable viewing request details for the approval task

    Hi! How to enable the viewing of the request details of an approval task to any assigned approver (even withou the same data domain)? I mean, we need to find a way to ALWAYS show the request details showed on the side of the approvals list, even…

  • Is there any way to accommodate multiple email domains in rule

    Hi, I was trying to filter the Relation ship entity link for followers with multiple domains like below. But filter is getting failed.

  • SMAX Help page doesn't show version 24.4

    Hi, It looks like v24.4 has disappeared from SMAX Help documentation dropdown unless URL is manually amended to see the latest version. I am sure this option was available few days ago so checking if this has officially taken out for some updates…

  • SMAX: Send a notification based on calculation

    Hi all, In problems we have a Root Cause Target Time field. When this Target Time is 4 days from expiring we would like to send out a notification. For example what I am thinking is the following: ${{days(now(), entity.RootCauseTargetTime) < 345600000…

  • Importing FortiClient Version Information from UCMDB to SMAXy

    Hello, I would like to import the version information of the FortiClient application installed on computers into SMAX using UCMDB. Could you guide me on how to achieve this? Best regards.

  • Why Device CPU, Network, HW .... are not editable in SMAX ?

    Why Device CPU, Network, Disks, HW .... are not editable in SMAX ? Knowing that SMAX is integrated to UCMDB through CMS Gateway and SAM is enabled. This symptom exists in Discoverable and undiscoverable Assets. Edit button is not existing. So how…

  • Design change "Request Action" section in SMAX

    All custom actions appear in the "Request Action" section since SMAX 2021 version is by design. When you add a custom action, for example to cancel a request on fulfillment phase by requester, all requests which are on fulfill phase, appears on "Request…

  • How I Set Scheduled Duration Canada

    Hi, The "Schedule Duration" field is configured to calculate the duration in days, hours, and minutes based on the selected start and end time in Turkish time. However, I added a "Canada" field and want to adjust the "Schedule Duration" to reflect…

  • Converting ScheduledStartTime to Canada Time in Email Notifications

    Hello, I would like to convert my ScheduledStartTime to Canada time when sending the email notification. Could you please assist me with how I can do this when sending the email? Kind regards,

  • Trigger task based on field value

    Hi, Working in the Incident Module, I am trying to create a task plan for a specific incident model. I should trigger a specific task based on a selection on one of the custom drop down field. For example, the field is with values Yes and No. When…

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