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Knowledge Document: Retain 24.4 displays incorrect search results when using the Chrome browser

Caroline Oest

With Retain 24.4, the Search results are incorrect when using the Chrome browser. Using Firefox shows expected results. Environment Retain 24.4 Chrome browser Situation With Retain 24.4, the Search results are incorrect when using the…
- 25 days ago
- OpenText Retain Unified Archiving
- Retain Unified Archiving Tips
Knowledge Document: Update File Timestamp Tool

Caroline Oest

Storage Timestamps run out of "sync" and need to be updated to align with the dates stored in the Retain database. Environment Retain 23.4 Situation Storage Timestamps run out of "sync" and need to be updated to align with the…
- 1 month ago
- OpenText Retain Unified Archiving
- Retain Unified Archiving Tips
OpenText Support Status change reminder for Email Collaboration products

Caroline Oest

Products GroupWise Disaster Recovery (Reload for GroupWise), GroupWise Mailbox Management (Vertigo),GroupWise, Retain Unified Archiving, Secure Messaging Gateway (GWAVA, SMG), Vibe Description Pursuant to the product support lifecycle published…
- 1 month ago
- OpenText Retain Unified Archiving
- Retain Unified Archiving Tips
Knowledge Document: Tomcat version not updating when installing updated version of Retain

Caroline Oest

Some versions of Retain ship with a newer version of Tomcat. For example, Retain 24.2 installs Tomcat 9.0.84. Retain 24.4 installs Tomcat 9.0.90. In this situation, installing Retain 24.4 is not installing Tomcat 9.0.90. Environment OpenText…
- 1 month ago
- OpenText Retain Unified Archiving
- Retain Unified Archiving Tips
More questions - AM integration, retain mailbox, GW migration tool and users with caching mailboxes

Nik Vozelj

Hello, during evaluation period of Retain in our company a couple more questions came up. Most of these issues originate from trying to secure Retain, so I have to explain the setup first. I have modified the apache server to use our wildcard SSL…
- 2 months ago
- OpenText Retain Unified Archiving
- Retain Unified Archiving Discussions
Retain stubbing and GroupWise search - error EA10

Nik Vozelj

Hello, After configuring the retain stubbing server, I can't perform a retain archive search form the GroupWise client. I am running Retain 24.2 build 27 and GroupWise client 24.3. The error is "External Archive: UNAVAILABLE( ea10 )" and can be seen…
- Answered
- 3 months ago
- OpenText Retain Unified Archiving
- Retain Unified Archiving Discussions
Instruction on decommissioning GroupWise & Retain

nlou

Does anyone have any instructions on how to decommission GroupWise and Retain? I want to be able to keep the history mailboxes on both systems. Do I also need to keep the license current after the decommissioning for both systems?
- 4 months ago
- OpenText GroupWise
- GroupWise Discussions
Success Story: Pflugerville ISD turns to SEP and Retain Unified Archiving for SAN and Server Migration, Disaster Recovery, and Information Archiving

Caroline Oest

The organization needed a reliable backup system before it started transitioning to the new SAN and server environment. At the time, its existing backup system had become unreliable and inconsistent and was based on tape libraries. The tape libraries…
- 5 months ago
- OpenText Retain Unified Archiving
- Retain Unified Archiving Tips
Knowledge Document: After a specific date, GroupWise Messenger conversations are not present in Retain

Caroline Oest

7 minutes ago There are no GroupWise Messenger conversations showing in Retain after a specific date. Environment Retain Unified Archiving GroupWise Messenger Situation GroupWise Messenger conversations after a specific…
- 5 months ago
- OpenText Retain Unified Archiving
- Retain Unified Archiving Tips
Knowledge Document: After a specific date, GroupWise Messenger conversations are not present in Retain

Caroline Oest

There are no GroupWise Messenger conversations showing in Retain after a specific date. Environment Retain Unified Archiving GroupWise Messenger Situation GroupWise Messenger conversations after a specific date are missing from…
- 5 months ago
- OpenText GroupWise Mailbox Management
- GroupWise Mailbox Management Tips
Knowledge Document: Retain Installation does not proceed

Caroline Oest

Installation of Retain will not proceed and RetainInstall.exe gets deleted. Environment Retain Unified Archiving 24.2 Windows Server 2019 Situation During the installation process on a new Windows Server, when executing RetainInstall…
- 6 months ago
- OpenText Retain Unified Archiving
- Retain Unified Archiving Tips
Knowledge Document: How to enable the option "Login with Office 365" in Retain's web UI

Caroline Oest

What are the steps for enabling the "Login with Office 365" option in Retain's web UI? Environment Retain Unified Archiving 24.x Situation Need to provide Retain users the option to log in to Retain's web UI using their Office…
- 6 months ago
- OpenText Retain Unified Archiving
- Retain Unified Archiving Tips
TTP USA 2024 agenda update, 13th July to 19th July

Caroline Oest

Date: Saturday 13th July to Friday 19th July 2024 inclusive Location: OpenText Offices, Provo, Utah, 84606 Why Attend? The TTP conferences are an opportunity for you to learn more about the products you are using within your infrastructure. You…
- 7 months ago
- OpenText Retain Unified Archiving
- Retain Unified Archiving Tips
Customer Success Story: Pflugerville ISD turns to SEP and Retain Unified Archiving for SAN and Server Migration, Disaster Recovery, and Information Archiving

Caroline Oest

The organization needed a reliable backup system before it started transitioning to the new SAN and server environment. The amount of data to back up had grown to the point that during the backup window there was not sufficient time to complete all the…
- 7 months ago
- OpenText Retain Unified Archiving
- Retain Unified Archiving Tips
Knowledge Document: Retain has stopped archiving Exchange/O365 mailboxes

Caroline Oest

Retain is unable to archive Exchange/O365 mailboxes. Products Retain Unified Archiving Environment Retain Unified Archiving SLES 12 SLES15 Exchange Office 365 Situation Retain stopped archiving Exchange…
- 8 months ago
- OpenText Retain Unified Archiving
- Retain Unified Archiving Tips
Workshop Sessions at the TTP EMEA, Amberg, Germany, May 16th: Unlocking the Potential: Exploring the Depths of Retain Unified Archiving

Caroline Oest

Speaker: Georg Felix Duees, OpenText We'll explore how Retain Unified Archiving puts the power of the archive directly into the hands of users, enabling self-service access to centralized archives of company communication. Discover best practices…
- 8 months ago
- OpenText Retain Unified Archiving
- Retain Unified Archiving Tips
Knowledge Document: How to set default Linked Mailbox Account within Retain Search page

Caroline Oest

When mailboxes from two different mail systems (such as GroupWise and O365 or GroupWise and Google mail) are linked, the user is able to choose which mailbox they are Searching within the RetainServer Management UI. One mailbox is selected by default…
- 8 months ago
- OpenText Retain Unified Archiving
- Retain Unified Archiving Tips
Knowledge Document: Duplicate mailboxes in Retain after configuring a new O365 Module

Caroline Oest

Environment Retain Unified Archiving Versions 4.11.0.1, 23.x, 24.1 Basic Authentication Microsoft Graph API Situation After configuring a new O365 module and running a Refresh Address Book, duplicate mailboxes appear. Cause A new O365 module…
- 9 months ago
- OpenText Retain Unified Archiving
- Retain Unified Archiving Tips
Knowledge Document: Retain installation fails on a Windows server if CrowdStrike is enabled

Caroline Oest

Environment Windows Server 20xx Retain Unified Archiving 4.x, 24.x Situation When attempting to install Retain on a Windows server with CrowdStrike enabled, the installation fails. There is no error message associated with failure. The RetainInstall…
- 9 months ago
- OpenText Retain Unified Archiving
- Retain Unified Archiving Tips
Knowledge Document: Retain Server UI fails to load with "com.gwava.indexservice.admin.IndexAdministration.ctx" is null

Caroline Oest

Environment Retain 24.1 Situation After upgrade from 4.11 to 24.1 and authenticating to the RetainServer UI, the following message is displayed within the web browser: Cannot invoke "org.springframework.context.ApplicationContext.getBean(String…
- 9 months ago
- OpenText Retain Unified Archiving
- Retain Unified Archiving Tips
Knowledge Document: FAILURE: Could not connect to Office 365 EWS using OAuth2 authentication

Caroline Oest

Environment Retain 24.1 Situation The Test Connection button within the O365 Retain Module returns the following results: SUCCESS: Connected to Office 365 Graph API FAILURE: Could not connect to Office 365 EWS using OAuth2 authentication. No Server…
- 10 months ago
- OpenText Retain Unified Archiving
- Retain Unified Archiving Tips
Retain: How to remove a profile?

BM2EC

Retain: How to remove a profile?
- 10 months ago
- OpenText GroupWise
- GroupWise Discussions
Knowledge Document: Problems with Special Character Retain Searches

Caroline Oest

Environment Retain (any version) Situation When searching for a string with special characters, more results will return than expected. For example, searching for "N&B" will return any message which has the following N&B N#B N^B N!B and so on…
- 10 months ago
- OpenText Retain Unified Archiving
- Retain Unified Archiving Tips
Knowledge Document: How to upgrade Retain from 4.x to 24.x

Caroline Oest

Environment Retain 4.10 or earlier Situation The supported Retain upgrade process from 4.x to 24.x is to upgrade first to 4.11, then 24.x. That requires two Index rebuilds. This document shows how to do the same upgrade, but with only one Index…
- 11 months ago
- OpenText Retain Unified Archiving
- Retain Unified Archiving Tips
Archiving GroupWise with files in Filr

davidkrotil

There was discussion some time ago, that Retain is not able to archive files which are send with Filr. In GroupWise 24.1 we got enhancements in tighter integration between Filr and GroupWise , this mean the problem with archiving such a messages is more…
- over 1 year ago
- OpenText Retain Unified Archiving
- Retain Unified Archiving Discussions

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Browse By Tags

Knowledge Document: Retain 24.4 displays incorrect search results when using the Chrome browser

Knowledge Document: Update File Timestamp Tool

OpenText Support Status change reminder for Email Collaboration products

Knowledge Document: Tomcat version not updating when installing updated version of Retain

More questions - AM integration, retain mailbox, GW migration tool and users with caching mailboxes

Retain stubbing and GroupWise search - error EA10

Instruction on decommissioning GroupWise & Retain

Success Story: Pflugerville ISD turns to SEP and Retain Unified Archiving for SAN and Server Migration, Disaster Recovery, and Information Archiving

Knowledge Document: After a specific date, GroupWise Messenger conversations are not present in Retain

Knowledge Document: After a specific date, GroupWise Messenger conversations are not present in Retain

Knowledge Document: Retain Installation does not proceed

Knowledge Document: How to enable the option "Login with Office 365" in Retain's web UI

TTP USA 2024 agenda update, 13th July to 19th July

Customer Success Story: Pflugerville ISD turns to SEP and Retain Unified Archiving for SAN and Server Migration, Disaster Recovery, and Information Archiving

Knowledge Document: Retain has stopped archiving Exchange/O365 mailboxes

Workshop Sessions at the TTP EMEA, Amberg, Germany, May 16th: Unlocking the Potential: Exploring the Depths of Retain Unified Archiving

Knowledge Document: How to set default Linked Mailbox Account within Retain Search page

Knowledge Document: Duplicate mailboxes in Retain after configuring a new O365 Module

Knowledge Document: Retain installation fails on a Windows server if CrowdStrike is enabled

Knowledge Document: Retain Server UI fails to load with "com.gwava.indexservice.admin.IndexAdministration.ctx" is null

Knowledge Document: FAILURE: Could not connect to Office 365 EWS using OAuth2 authentication

Retain: How to remove a profile?

Knowledge Document: Problems with Special Character Retain Searches

Knowledge Document: How to upgrade Retain from 4.x to 24.x

Archiving GroupWise with files in Filr

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