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Top 10 Reasons to Modernize Your IT Service Management with OpenText SMAX

Christina Wood

OpenText SMAX is a modern IT service management solution that leverages AI-powered support to optimize IT operations. It reduces the burden on IT by enabling users to make requests, get answers, and resolve issues quickly within a single self-service…
- over 1 year ago
- IT Operations Cloud
- IT Operations Cloud Blog
Service Management World meets IT Operations Aviator

WesHeapsPMM

If there’s one thing IT service and support management teams know—it’s constant change. Today, service management teams are tasked with improving the customer experience, managing knowledge better, increasing employee engagement, staffing on a budget…
- over 1 year ago
- IT Operations Cloud
- IT Operations Cloud Blog
Monitoring the Cloud: What's Needed?

MigrationDeletedUser

More and more organizations are digitally transforming their business by moving to the cloud. This isn’t surprising—but it does present a challenge to the IT team who is increasingly becoming a “broker” for these cloud services. IT (despite not controlling…
- over 7 years ago
- Cybersecurity
- Cybersecurity Blog
Configuring OMi to exclude event KPIs from impacting service health

Ops_Guest

Guest post by Carol Park, Operations Bridge R&D This blog article is a follow-up to my previous entry, “ Configuring OMi to propagate event KPIs with the parent displaying the sum of events ,” which described how to keep a running total of the highest…
- over 8 years ago
- IT Operations Cloud
- IT Operations Cloud Blog
Configuring OMi to propagate Event KPIs with the parent displaying the sum of events

Ops_Guest

Guest post by Carol Park, Operations Bridge R&D An earlier blog article titled “ OMi – Event Count based special KPIs (Unassigned Events and Unresolved Events KPIs) ” explained how the Event KPIs work. Out-of-the-box they report the number of events…
- over 8 years ago
- IT Operations Cloud
- IT Operations Cloud Blog
Getting Clarity into your IT: What’s New with Operations Center 5.7?

MigrationDeletedUser

It’s amazing how little clarity and visibility we have into the true state of any IT environment, despite getting more and more monitoring tools looking at them. Sometimes, a common cause for this is actually too many monitoring tools. Each one may be…
- over 8 years ago
- Cybersecurity
- Cybersecurity Blog
IT Monitoring: Untying the Gordian Knot

MigrationDeletedUser

It’s a complex world out there. There’s no denying it. This is especially true in the IT world—where admins are expected to keep systems running smoothly. However, no matter how you slice it: there’s no way around the true complexity of IT. Physical and…
- over 8 years ago
- Cybersecurity
- Cybersecurity Blog
Say What? Getting better Unified Communications and Voice over IP (VoIP) quality

MigrationDeletedUser

Is there anything more annoying than using a Unified Communications (UC) or VoIP telephony service—and suddenly everyone sounds like malfunctioning androids trapped in some sort of infinite echo chamber? Hello? (Hello.) Can anyone hear me? Allusions to…
- over 9 years ago
- Cybersecurity
- Cybersecurity Blog
Making Sense of Your Information Overload

MigrationDeletedUser

It’s death by irrelevant data today. I don’t know about you—but I can’t open a web browser, check my email, update my social status or catch up on the news without being inundated by inane information. What?! Another “You Won’t Believe What Happens Next…
- over 10 years ago
- Cybersecurity
- Cybersecurity Blog
Get a complete view of your datacenter with CMDB

MigrationDeletedUser

Editor’s note: This is a guest post by Eli Eyal, Operational Support Services Manager at Playtech , the world’s largest supplier of online gaming and sports betting software and a customer. As part of my role as OSS manager at Playtech , I regularly…
- over 10 years ago
- IT Operations Cloud
- IT Operations Cloud Blog
X-ray your datacenter : How CMDB improves monitoring and more

MigrationDeletedUser

Editor’s note: This is a guest post by Eli Eyal, Operational Support Services Manager at Playtech , the world’s largest supplier of online gaming and sports betting software and a customer. As part of my role as OSS manager at Playtech , I regularly…
- over 10 years ago
- IT Operations Cloud
- IT Operations Cloud Blog
New Video: HP BSM Documentation Overview

APM_Doc_Team

The APM Doc Team has recently released a short video giving you a tour of the different resources available in the BSM documentation set, showing you how to get up-to-date guides between release cycles, and providing tips and tricks. You can find the…
- over 10 years ago
- OpenText Operations Bridge
- Operations Bridge Discussions
RE: OM specialists at Discovery?

MigrationDeletedUser

Have a look at the list of sessions on BSM (including IT ops) software here. http://h30499.www3.hp.com/t5/Business-Service-Management-BAC/Business-Service-Management-and-the-world-of-wonder-at-HP/ba-p/6294009 All of these sesions would be useful places…
- over 11 years ago
- OpenText Operations Bridge
- Operations Bridge Discussions
RE: OM specialists at Discovery?

MigrationDeletedUser

Have a look at the list of sessions on BSM (including IT ops) software here. http://h30499.www3.hp.com/t5/Business-Service-Management-BAC/Business-Service-Management-and-the-world-of-wonder-at-HP/ba-p/6294009 All of these sesions would be useful places…
- over 11 years ago
- OpenText Operations Bridge
- Operations Bridge Discussions
RE: OM specialists at Discovery?

MigrationDeletedUser

Have a look at the list of sessions on BSM (including IT ops) software here. http://h30499.www3.hp.com/t5/Business-Service-Management-BAC/Business-Service-Management-and-the-world-of-wonder-at-HP/ba-p/6294009 All of these sesions would be useful places…
- over 11 years ago
- OpenText Operations Bridge
- Operations Bridge Discussions

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Browse By Tags

Top 10 Reasons to Modernize Your IT Service Management with OpenText SMAX

Service Management World meets IT Operations Aviator

Monitoring the Cloud: What's Needed?

Configuring OMi to exclude event KPIs from impacting service health

Configuring OMi to propagate Event KPIs with the parent displaying the sum of events

Getting Clarity into your IT: What’s New with Operations Center 5.7?

IT Monitoring: Untying the Gordian Knot

Say What? Getting better Unified Communications and Voice over IP (VoIP) quality

Making Sense of Your Information Overload

Get a complete view of your datacenter with CMDB

X-ray your datacenter : How CMDB improves monitoring and more

New Video: HP BSM Documentation Overview

RE: OM specialists at Discovery?

RE: OM specialists at Discovery?

RE: OM specialists at Discovery?

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