Situation
The user would like to know how to fully uninstall arcmc agent on CLI of software Logger
Solution:
In this video, it will show you how to fully uninstall arcmcagent on software Logger
Long story short, I wanted to create a series of users on my two Logger software appliances by utilizing ArcMRC bulk association, however this seems to have corrupted the user management on the appliances, here are the list of issues:
1. I can't reset…
When "Request More Information" is selected in the Discussions section and returned to the user, the name of the operator appears in the request. In other cases, the agent appears. I kindly ask for your support in not displaying the name of the operator…
I currently have Logger installed on an ec2 instance that is configured to re-spawn Logger if terminated using a bootstrap script. However whenever the instance is rebuilt all the Logger configuration is wiped out.
I'm aware that I can backup this configure…
Hi Experts,
We have a requirement to add a comment in the discussion section every time the engineer is doing an update on the ticket.
My question is, can we make the discussion section mandatory?
If yes then how?
If not, can we copy the value…
We are not able to view the permissions page after the upgrade to 4.8.7 .
When we are trying to open the permissions page it is giving this error.
16:35:03.575 [https-jsse-nio-443-exec-36] ERROR com.netiq.idm.rest.access.PermissionAssignmentService…
In reference to Support Ticket Case Number 02620253 , it would be nice to have the possibility to export existing users from the old Logger and import them into the new Logger instance. This would be useful also for Logger User Groups.
Workaround with…
The Report page of Logger always shows the error message "We're sorry, but there was unexpected error"
Cause
ReportEngine.log shows many error messages below, which point out there was problem with the Encr_ReportEngine.dat file:
--
Fri, 7…
Hello All,
There is a requirement from customer to customize the user accounts based on the regions. Access should be limited to the respective region and he should not be able to access other regions. As per the detailed check and confirmation from…
I am trying to configure an ArcSight Logger 7.3, RHEL 8.3 so that it retains logs for 7 years. It currently has 19TB worth of free space.
I have amended the logger.properties file and added this entry - logger.archive.space.allocated-in-gb=2284
And…
Logger to recon migration is failing on checking the capability versions it is discovered that the logger is not at a compatible version and an upgrade is required
Sep 24, 2024
Knowledge
URL Name KM000034656
Products ArcSight…
Is it possible that certain special characters in the password prevent a successful login when authorizing the POA/IMAP agent? Registration via web access no problem. I replaced the € sign in the password with a different one, after which I was able to…
Hi Team,
I am upgrading ArcSightlogger from 7.0 to 7.2 and below path is suggested by support team.
ArcSight Logger: 7.0.0.8280.0 -> 7.0.1.8316 -> 7.2.0.8372 (RHEL 7.7) (RHEL 7.7) (RHEL7.9) Notice: after upgrade to 7.0.1 -> upgrade the OS to 7.9…
After opening a mail message and selecting the Discussion Thread tab, the conversations are bunched together and not select-able.
Environment
GroupWise 24.x
GroupWise 23.x
Situation
When selecting the Discussion Thread tab on an…
Hello everyone, I am new in arcsight logger, I have a question about storage groups. how we can monitor the usage of storage groups in order to estimate the size that we will added to some storage groups for example ? I know that there is a list that…
Hello,
What is the ideal size of the Logger default storage group? We have 6TB storage for Logger events with 1.5 year retention. However we need 2 years retention, should I add more disk to the Logger server or start archiving to NFS ? It feels the…
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Tech Forum Virtual User Group: ArcSight Logger
Join Micro Focus for a live chat and Q&A session on Sept 23 to discuss the core reporting capabilities included in the ArcSight Data Platform that enable successful…