It would be useful to have a chat facility available while running a remote control session with a device so that 2-way conversation can take place if phone is not required.
Bomgar is leveraged by MF support and has clients for most platforms out there, so this could be a good candidate as we now need to support desktop and mobile devices;
www.bomgar.com/.../platforms
Bomgar is leveraged by MF support and has clients for most platforms out there, so this could be a good candidate as we now need to support desktop and mobile devices;
www.bomgar.com/.../platforms