It would be useful to have a chat facility available while running a remote control session with a device so that 2-way conversation can take place if phone is not required.
Bomgar is the gold standard for remote support. Absolutely amazing bit of kit. Problem is it costs a fortune, so any integration into ZENWorks would likely jack the price up I'd imagine as good as it'd be compared to the current clunky, laggy VNC viewer.
Bomgar is the gold standard for remote support. Absolutely amazing bit of kit. Problem is it costs a fortune, so any integration into ZENWorks would likely jack the price up I'd imagine as good as it'd be compared to the current clunky, laggy VNC viewer.