That would be ZENworks Service Desk.  You are most likely entitled to a free "2 User" Version.  That is actually more useful than  it sounds for many, since that is for the number of Techs you define not customers  So 2 IT Techs and 1000 users could use it fine.  And if course, humans could share an IT Tech role.

That is the only version of ZENworks with a 24.1 version.....

Most others will have 24.2 and 24.4 releases....Service Desk may have one every quarter 

It could be, that I am entitled to Zenworks service desk. But the file you can download has nothing to do with Zenworks at all, it is - as already stated the update to OES 24.1, which you can find in OES under vcersion 24.1 too. I downloaded this file and it is exactly the file for the OES update.

oh ok....nm then....I thought the question was why a ZENworks file would be under OES Entitlements and tossed out a theory.

Looks like you got smacked by Murphy  ;)

Interesting how we see ONLY that OES file after selecting either:  ZCM|ZESM, ZCM|ZESM per user, 24.1
  and that I am still seeing this more than 24 hours later on multiple customers.

Can you prod on your level?

Looks like you got smacked by Murphy  ;)

Interesting how we see ONLY that OES file after selecting either:  ZCM|ZESM, ZCM|ZESM per user, 24.1
  and that I am still seeing this more than 24 hours later on multiple customers.

Can you prod on your level?