Cybersecurity
DevOps Cloud
IT Operations Cloud
Environment
This is works in all versions of ZSD
Situation
What are the requirements for converting requests between Service and Incident Types?
Resolution
There are only 2 types of Request conversions.
Incident Request to Service Request
Conditions:
Service Request to Incident Request
Conditions:
Additional Information:
Review the documentation (Search for Convert To):
System Documentation - Administration Guide - Requests
Online Documentation - Administrators Guide - Requests
Note: Documentation was fixed in ZSD v8.3.x and higher