I have to open cases for this ...

I've opened a case as well, for the issue with the at-top signature appearing at the bottom of all gmail-sourced messages and a few others.  The rep started by asking if I'd tried a different browser, which puzzled me as I don't see how my particular issue can be browser-related but I tested with Firefox instead of Chrome as requested - no change as expected.  Then I sent the support rep a couple of examples.

I'll let you gentlemen work on the formatting issues; I do see some of the problems you're reporting as well, but no point in muddying the case with multiple issues. 

davemrm said:

I've opened a case as well, for the issue with the at-top signature appearing at the bottom of all gmail-sourced messages and a few others. 

Thanks Dave,

Certainly these issues have to be reported but mentioning them here will alert other community members as well.

davemrm said:

I do see some of the problems you're reporting as well, but no point in muddying the case with multiple issues. 

I disagree.

As long as it doesn't cost you anything to open a case, I recommend you do so. You may be able to provide a different perspective or even identify a new issue. My testing certainly hasn't been exhaustive. Furthermore, the more users who report an issue, the higher the priority assigned to the defect so every little bit helps.

you'll love this, the reply from the support rep just now is that "the appliance is functioning as intended" and if I want this feature added in the future I should vote for it.

Hello, left hand.... meet right hand

davemrm said:

the reply from the support rep just now is that "the appliance is functioning as intended"

In other words... WAD

I don't know exactly how you described your issue but if this Message Signature Service is supposed to insert a signature at the top of a message and it doesn't, IMHO that is a defect!

If you are unhappy with outcome of your case, you should have it escalated so that the support person's assessment can be verified. 

the support rep just called me, thanked me for the additional information on the SMG update and said he'd submitted the defect to the dev team.

the support rep just called me, thanked me for the additional information on the SMG update and said he'd submitted the defect to the dev team.