Thread to discuss issues with the Message Signature Service

SMG Update Version: 23.3.6 Released: March 5, 2024 has this enhancement.

OCT613057 - Add "at top of message" option to signature service. This can be found in the "Message Signature" service node on the scanner configuration workbench.

 created this thread Issue with updated version 23.3.6? where he raised issues with the signature service. Unfortunately I, and others, hijacked his thread to present more general issues with the update. Now, as I begin testing, I too have encountered issues with the signature service and suspect others will too. I'm creating this thread to consolidate all feedback on the Signature Service.

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Kevin Boyle, SuperUser

Calgary, Alberta, Canada

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    I thought I was ready to try an actual HTML signature but as soon I applied any formatting I experienced all kinds of weird behaviour. I'll leave it at that for now because the results I observer were anything but consistent.

    So back to the basics. This is a two line signature with no special formatting.

    This is how it looks when inserted into an email.

    I don't like nor want want that line spacing but what can I do?

    I decided to insert a single horizontal line under the signature.

    Now, I get this:

    Okay, I delete the horizontal line and decide to verify the result before trying something else.

    Now, when I test it I get this.

    Time for a fresh start.Confounded

    • I delete the message signature from the profile: the workbench and the components. My test email comes through unaltered.
    • I recreate my two line signature with no special formatting as I described at the beginning of this post..

    Once again, I'm back to this:

    No more horizontal lines. Let's try bold text.

    That works.

    Let's add some colour.

    This works too.

    How about underline?

    This time it works. When I tried it previously the signature was split across multiple lines.

    How about increasing the size of the font?
    Well, it's bigger but no longer bold.

    Hmmm. The red text looks bold.

    In my previous testing, the text inserted into the email did not match the text configured in the message signature object. I had two message signature object on the workbench at the time. I'll have to do some more testing to see if that creates issues.

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    Kevin Boyle, SuperUser

    Calgary, Alberta, Canada

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    Have you been testing the top-signature service with inbound messages?  Have you tested it with gmail-originated messages?

    For me the top-signature shows up at the bottom on ALL gmail-originated messages, and a few others too.  It works correctly on most messages, but 'most' leaves out a pretty big chunk.  I'm not feeling good about deploying it company-wide until it works with gmail.

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  • 0 in reply to   

    Have you been testing the top-signature service with inbound messages?  Have you tested it with gmail-originated messages?

    For me the top-signature shows up at the bottom on ALL gmail-originated messages, and a few others too.  It works correctly on most messages, but 'most' leaves out a pretty big chunk.  I'm not feeling good about deploying it company-wide until it works with gmail.

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