Thread to discuss issues with the Message Signature Service

SMG Update Version: 23.3.6 Released: March 5, 2024 has this enhancement.

OCT613057 - Add "at top of message" option to signature service. This can be found in the "Message Signature" service node on the scanner configuration workbench.

 created this thread Issue with updated version 23.3.6? where he raised issues with the signature service. Unfortunately I, and others, hijacked his thread to present more general issues with the update. Now, as I begin testing, I too have encountered issues with the signature service and suspect others will too. I'm creating this thread to consolidate all feedback on the Signature Service.

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Kevin Boyle, SuperUser

Calgary, Alberta, Canada

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    Issues with the message signature service window.

    This is how things looked when I did my second test.

    This is what happened when I clicked on the horizontal line.

    Suddenly, I saw a lot of unwanted white space. Fortunately, the line was inserted immediately above the signature as expected but I wanted to explore this unexpected behaviour further.

    If I slowly dragged the bottom right corner of the window upwards, this would happen:

    The signature would appear directly under the horizontal line where I would expect it to be and a handle appears at the bottom right so I can adjust the window size.

    But wait... If I try to adjust the size of the window (larger or smaller) using that handle the text reverts to its former position. The only difference is that the window handle sort of remains.

    At this point I can still adjust the window size but the only way to view the text where it should be (under the horizontal line) is to cancel the edit and begin again.

    Note:

    I'm using Chrome for these tests.

    When I use Firefox, I never see the text in the correct position nor see the window handle.

    When I tried Edge, behaviour is somewhere in between.

    __________
    Kevin Boyle, SuperUser

    Calgary, Alberta, Canada

Reply
  • 0  

    Issues with the message signature service window.

    This is how things looked when I did my second test.

    This is what happened when I clicked on the horizontal line.

    Suddenly, I saw a lot of unwanted white space. Fortunately, the line was inserted immediately above the signature as expected but I wanted to explore this unexpected behaviour further.

    If I slowly dragged the bottom right corner of the window upwards, this would happen:

    The signature would appear directly under the horizontal line where I would expect it to be and a handle appears at the bottom right so I can adjust the window size.

    But wait... If I try to adjust the size of the window (larger or smaller) using that handle the text reverts to its former position. The only difference is that the window handle sort of remains.

    At this point I can still adjust the window size but the only way to view the text where it should be (under the horizontal line) is to cancel the edit and begin again.

    Note:

    I'm using Chrome for these tests.

    When I use Firefox, I never see the text in the correct position nor see the window handle.

    When I tried Edge, behaviour is somewhere in between.

    __________
    Kevin Boyle, SuperUser

    Calgary, Alberta, Canada

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